E-Commerce Key Account Manager

Educational Qualifications

• Bachelors Degree in Business, Marketing, E-commerce, or a related field

• 13 years of relevant experience in eCommerce account management or marketplace operations
• Minimum of 1 year experience managing Lazada, Shopee, and/or TikTok Shop

• Strong account management and client relationship skills
• Excellent interpersonal and communication abilities
• Knowledgeable in marketplace in-app marketing tools and campaign enrollments
• Familiar with platform policies, guidelines, and restrictions
• Ability to set up and optimize online stores from the ground up, including ongoing monthly optimization
• Basic knowledge of live selling features is an advantage (not required)
• Highly organized with the ability to manage multiple deadlines in a fast-paced environment
• Proficient in reporting, monitoring performance metrics, and data analysis

• Manage and grow assigned client accounts across eCommerce platforms
• Ensure proper store setup, campaign enrollment, and performance optimization
• Maintain strong, positive client relationships and ensure high client satisfaction
• Monitor store performance and recommend data-driven improvements
• Coordinate with internal teams to execute campaigns and resolve operational concerns

• Hybrid work setup (office and fieldwork as needed)
• Must be adaptable to flexible working environments and startup dynamics

• Self-starter and quick learner
• Flexible, resilient, and maintains high integrity
• Detail-oriented with a strong sense of ownership and accountability
• Experience working in a startup environment is a plus