Technical Account Manager

Location: Lehi, UT 84043 (Hybrid preferred)

Job Description

• Adobe is seeking an experienced Technical Account Manager to support enterprise customers across Adobe Experience Cloud solutions. This role is heavily focused on customer-facing technical partnership, operational health, executive communication, and driving adoption across Adobe’s CX product stack.
• This is a fast-ramp environment supporting leave coverage, so candidates must be able to step in quickly with prior Adobe Experience Cloud knowledge and strong enterprise client management experience.

Responsibilities

• Serve as the primary technical contact for assigned enterprise customer accounts
• Build trusted relationships with customer stakeholders ranging from developers to VP and executive leadership
• Drive customer operational health, issue resolution, risk mitigation, and adoption planning
• Partner cross-functionally with Customer Success, Engineering, Product, Support, Managed Services, and Consulting teams
• Lead technical discussions, service reviews, status calls, and operational planning sessions
• Coordinate resolution of critical technical issues across Adobe internal teams
• Analyze customer environments and recommend optimization opportunities and best practices
• Support pre-launch planning, quarterly business reviews, and ongoing account health initiatives
• Track and manage priorities through Jira, Workfront, and related workflow tools
• Present technical insights, operational metrics, and recommendations to leadership teams
• Maintain proactive communication with both customer and internal stakeholders
• Support enablement initiatives and mentor team members as needed

Required Qualifications

• 5+ years of experience in Technical Account Management, Customer Success Engineering, Solution Consulting, or similar customer-facing MarTech roles
• Strong hands-on knowledge of Adobe Experience Cloud products including:
• Adobe Analytics
• Customer Journey Analytics
• AEP/CDP
• RTCDP
• Adobe Target
• Strong executive communication and stakeholder management experience
• Experience managing enterprise customer accounts in complex SaaS environments
• Ability to translate business requirements into technical and operational plans
• Experience working within Jira, Adobe Workfront, Excel, Microsoft Teams, Slack, and Dynamics
• Strong program management and operational tracking skills
• Familiarity with tagging, implementation support, APIs, debugging, and web technologies
• Experience with Agile delivery methodologies including Scrum
• Ability to manage multiple high-priority customer engagements simultaneously
  

Preferred Qualifications

• Experience supporting Adobe enterprise customers directly
• Background in marketing technology or digital experience platforms
• Familiarity with JavaScript, HTML, CSS, REST APIs, XML, or related technologies
• Experience with AI tools such as Copilot, Claude, or OpenAI
• Bachelor’s degree in Computer Science, Information Systems, or related field

Compensation

• Pay Rate: Up to $49.87/hr

Requisition ID: 37244473