Account Manager I

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About The Role

This position is accountable for the conservation of existing accounts and selling additional product lines where appropriate for the Individual market.

What You'll Do

• Manages contract renewals and ensures services are provided that will maximize the potential for account retention and initial member enrollment
• Majority of account management and sales are via phone call and emails.
• Ensures proper installation of new accounts as well as changes to existing accounts.
• Plans and negotiates terms and conditions of contracts with existing accounts.
• Sells additional lines of business to existing clients.
• Compares and evaluates various products to make appropriate recommendations based on client needs assessment.
• Modifies existing contracts that require term changes that may be outside of predetermined guidelines or standards.
• Develops and conducts workshops for clients/groups relative to enrollment, claim procedures, and health industry regulations.
• Ensures that all accounts are promptly informed of relevant legislative and regulatory issues and their associated impact.
• Performs other duties as assigned by management.

Education/Experience

What You Bring

• High School Diploma/GED required
• Bachelor degree preferred or relevant experience in lieu of degree
• Requires a minimum of two (2) years of professional sales or contract negotiation experience, preferably in the health insurance industry, with a documented track record of success.

Additional Licensing, Certifications, Registrations

• Prefer a New Jersey State Health/Life License.
• Under specific circumstances, candidates may be considered provided they obtain their NJ State Health/Life license within 3 months in role. Not IC eligible until license is received.

Knowledge

• Must be proficient and possess advanced skills in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint)
• Should be knowledgeable in the use of intranet and internet applications.
• Requires knowledge of Group Health products lines.
• Requires knowledge of rating and policy renewal practices.
• Prefers knowledge of Horizon BCBSNJ products, underwriting policies, enrollment, billing, and claims processing procedures.

Skills And Abilities

• Negotiation
• Verbal and written communication
• Public speaking and presentation
• Interpersonal
• Relationship-building

Travel (If Applicable)

• Some travel throughout New Jersey is required.

Why Horizon?

At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!

Salary Range

$55,300 - $72,555

This position is eligible for sales incentive compensation in addition to base pay. This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Disclaimer

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.