Senior Account Manager

Senior Account Manager – Switzerland (EDI / SaaS)

We’re working with a globally recognised SaaS business operating at the forefront of supply chain and logistics technology. With a strong international presence and a well-established customer base, they are continuing to invest in their European growth — and Switzerland is a key market.

As a result, they are looking to hire a Senior Account Manager to take ownership of strategic customer and partner relationships across the region.

The Role

This is a high-impact, customer-facing role where you’ll be responsible for managing and growing a portfolio of key accounts. You’ll work closely with customers to ensure satisfaction, retention, and long-term value, while also identifying opportunities to expand revenue through upsell and cross-sell.

You’ll act as a trusted advisor to your customers, working cross-functionally with internal teams (Professional Services, Support, Product) to deliver a seamless experience.

Key responsibilities include:

• Managing and developing relationships with key customers and partners across Switzerland
• Owning contract renewals and commercial discussions
• Identifying and driving upsell opportunities
• Acting as the primary point of contact for customer engagement
• Supporting customers in optimising their processes through SaaS/EDI solutions
• Regular travel to client sites across Switzerland

What We’re Looking For

• Strong experience in B2B SaaS account management
• Solid background in EDI (Electronic Data Interchange) — this is essential
• Good understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes
• Experience managing complex, enterprise-level customer relationships
• Comfortable engaging with senior stakeholders and decision-makers
• Commercially aware, with a track record of driving revenue growth within accounts

Key Attributes

• Strong relationship builder with a customer-first mindset
• Self-starter who thrives in a fast-paced, autonomous environment
• Analytical and able to understand complex business challenges
• Collaborative and proactive, with a solutions-oriented approach

Requirements

• 5+ years’ experience in a relevant B2B environment (SaaS / EDI preferred)
• Fluent in German (Swiss) and English (French or Italian is a plus)
• Based in Switzerland, with willingness to travel

What’s on Offer

• Ownership of a strategic and high-value customer portfolio
• Opportunity to work with leading organisations across logistics, retail, and manufacturing
• A supportive, international environment with strong internal collaboration
• High level of autonomy and real impact on regional growth
• Competitive salary and bonus structure