Account Manager

Key Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Develop and maintain long-term, trusted relationships with clients.
• Participate in business development efforts to expand relationships and uncover new prospects (see note below regarding work hours).
• Drive revenue growth through upselling, cross-selling, and identifying new opportunities.
• Collaborate with internal teams (sales, operations, safety personnel, etc.) to meet client objectives.
• Ensure timely and accurate delivery of services and solutions based on client needs.
• Proactively communicate client feedback, requirements, and expectations to internal teams.
• Manage multiple client projects concurrently, balancing priorities and deadlines effectively.
• Forecast and monitor key account metrics, such as revenue, margin, and project timelines.
• Coordinate internal resources to ensure consistent and high-quality service delivery.
• Maintain detailed records of client interactions, agreements, and project progress

• 3+ years of experience in account management, business development, or client services—preferably in industrial services, safety, or construction-related industries.
• Proven track record of managing and growing client relationships.
• Experience working with cross-functional teams and managing multiple client accounts simultaneously.

• High school diploma or GED required.
• Bachelor’s degree in a related field preferred.

• Strong interpersonal skills with the ability to influence and negotiate.
• Excellent verbal and written communication skills.
• Ability to understand client needs and communicate them effectively to internal stakeholders.
• Strong problem-solving skills with a client-first mindset.
• Strong project management and organizational skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and CRM software.
• High attention to detail and time management.
• Comfortable working independently and as part of a collaborative team.

• Primarily office-based role with occasional site visits.
• Flexible hybrid work opportunities available.
• Minimal physical demands; must be able to sit, stand, and work at a computer for extended periods.
• Occasional travel may be required to visit client sites or attend meetings.