Mortgage Operations Manager

U.S. Eagle Federal Credit Union, founded in 1935, is New Mexico's oldest credit union, committed to helping members achieve financial success. With 10 branches across Albuquerque, Bernalillo, Santa Fe, and Farmington, as well as comprehensive online and mobile banking services, U.S. Eagle ensures accessible financial solutions for all members. Guided by a mission to prioritize people over numbers, the credit union aims to deliver a personal and impactful financial experience. U.S. Eagle fosters a culture of loyalty, employee engagement, and community growth, with all deposits federally insured by the NCUA.

This is a full-time, on-site role based in Albuquerque, NM for a Mortgage Operations Manager. The role involves overseeing the daily operations of the mortgage department, managing processing and underwriting teams, and ensuring compliance with state and federal regulations. Key responsibilities include optimizing workflows, driving operational efficiencies, developing staff, and improving the member experience. The Mortgage Operations Manager will collaborate with cross-functional teams and ensure adherence to organizational goals and regulatory standards.

• Exceptional knowledge and experience in mortgage operations, including processing, underwriting, and closing procedures
• Strong leadership and team management skills to support and mentor staff
• Proficiency in regulatory compliance and risk management related to the mortgage industry
• Experience with process optimization and workflow management to enhance efficiency
• Effective communication, problem-solving, and interpersonal skills
• Proficiency with mortgage industry software and technology systems
• Bachelor’s degree in business, finance, or related field preferred
• 5+ years of experience in mortgage lending or financial services
• Commitment to fostering a member-focused and community-oriented work environment