Client Value Manager (Account Management)
Indexed description
About the Company
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel. The company’s proven business strategy is underpinned by personalised service excellence supported by market leading technology solutions which deliver a return on investment to our customers. Headquartered in Australia with its Asia head office in Hong Kong, the company provides local service solutions to customers of all sizes across the world including Hong Kong, Singapore, China, Taiwan and Japan in Asia. CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to clients.
About the Role
- Act as the primary point of contact and trusted advisor for assigned corporate clients
- Build and maintain strong, long-term client relationships to ensure satisfaction and retention
- Partner with clients to understand business goals and translate them into actionable travel program strategies
- Leverage data, reporting and insights to guide client decision-making
- Lead and support strategic travel initiatives focused on cost optimization, compliance, and traveller experience
- Identify and pursue opportunities to grow client revenue through upselling and cross-selling of products, services, and solutions
- Collaborate closely with cross-functional teams to deliver consistent, high-quality service and experience
- Manage service escalations and ensure timely, effective resolution
- Participate in ad-hoc projects as assigned by the reporting manager.
Requirements
- Minimum 8 years of account management/ servicing experience which at least 3 years within travel or relevant industry
- Thorough knowledge of business travel management & travel industry technology is preferred
- Extensive Client/ Account Relationship Management experience
- Exceptional interpersonal communication and presentation skills
- High level negotiator
- Fantastic organizational and time management skills
- Self-motivated, proactive, result oriented and able to work under pressure
- Positive and a good team player
- Strong in both written and oral English
- Candidate with less experience will be considered as Executive role
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