Claims Officer

Allianz TradeA is the trademark used to designate a range of services provided by Euler Hermes*. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk.

Requirements

What you bring

Educational requirements

Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics

Functional knowledge

knowledge of claims processes and specific systems

basic policy knowledge

Working knowledge of English language (good level)

Fluent in Germanu language (both written and verbal) - mandatory

proficient user of MS Office, especially in Excel

Business expertise

1-3 years experience in claims assessment, finance or bank activities

Interpersonal skills

comfortable with numbers, analytical skills with attention to details and decision making skills

good communicator / ability to convince about decisions taken

ability to stay calm under pressure and ocassionally manage higher volumes of work with accuracy

very good problem solving skills

Customer Focus and Centricity

Resilience

Risk Taking

Personal Organisation Skills - the ability to organize tasks according to priority

Responsibilities

Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules

Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit

Conduct fraud detection activities

Identify and Report Sanction involved parties

Handles any Appeal, Customer Query and Complaint by formulating a written reply

Apply Commercial Gestures as Requested by Commercial Department

Takes care of a written argumentation in case of fully or partially rejected cases

Escalation to local teams and including account manager in case of unresponsive customers (chasing)

Communicating (written)/via phone calls towards PH - Broker/Debtor

Manage Monitoring Of Non Inclusive Files

Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.

vGet evidence of policyholders collection actions

Reporting

Create, generate and provide local Claims and Collections reports allocated by the Head of C&C

Manage the reporting and sent data to the requestor

gather of data needed for report,

Ensure complete and accurate reported data

Analyze the data, justify variations and deviations if and when requested

Adjust and improve standard business reporting whenever necessary

Ensure timely production and development of the reports KPI's