Manager of Account Management

About The Role

As a Manager of Account Management in SOCAL, you'll be stepping into a high-stakes environment where leading a nimble team means more than just hitting targets-it means building for scale while navigating the messy reality of a fast-changing market. This role is a split between high-level leadership and deep operational grit. You'll lead a team focused on upselling and optimizing performance for our merchant partners, but the real challenge lies in doing so under the pressure of constant ambiguity.

At Uber, we don't follow a playbook; we write it. You'll need to stay calm when priorities shift, own your decisions even with imperfect information, and inspire your team to see the opportunity within every complex problem. This isn't a "business as usual" management role. It's for the leader who is energized by the challenge of turning unstructured problems into focused execution and who understands that in the Greater LA segment, building trust and earning it fast is the only way to move the world forward. If you thrive in the heat of negotiation and find purpose in driving real-world impact at scale, you'll grow here.

What You'll Do

• Lead and scale a small, nimble team of Account Managers, ensuring precise execution across portfolios while coaching them to navigate the tension of high-growth targets and complex partner needs.
• Navigate ambiguity by co-owning relationships with key restaurant brands, developing growth strategies that adapt to shifting market dynamics and internal priorities.
• Unblock revenue growth by identifying upsell and cross-sell opportunities, pushing beyond standard product adoption to craft creative solutions that solve real merchant pain points.
• Drive data-driven narratives, using performance metrics to identify "the why" behind the numbers and presenting recommendations that optimize merchant success under real-world constraints.
• Influence without authority, collaborating cross-functionally with Product, Operations, and Legal to be the voice of the customer and move projects through the inevitable messiness of a large-scale organization.
• Stay resilient through difficult partner conversations and pricing pushbacks, turning objections into long-term partnership wins through creative mediation.
• Own the details and the vision, managing the tiny operational "must-haves" while never losing sight of the strategic step-functions needed to stay ahead of the competition.
• Raise the bar for your team by modeling a "go-get-it" attitude, ensuring everyone stays accountable and motivated even when the path forward isn't predefined.

Basic Qualifications

• Experience: A minimum of 5 years of professional experience, with at least 18 months in a dedicated Account Management role (preferably in tech, SaaS, or advertising).
• Education: Bachelor's degree in Economics, Finance, Business Administration, or a related field.
• Proficiency in: Managing partner relationships and using data to drive business decisions.

Preferred Qualifications

• Leadership Mindset: Experience coaching or mentoring team members to hit ambitious targets in fast-paced environments.
• Grit & Resilience: A proven track record of overcoming client objections and staying steady through tough negotiations.
• Strategic Thinking: Ability to build quarterly and annual sales/marketing plans that balance short-term wins with long-term sustainability.
• Adaptability: Proficiency in navigating CRM tools like Salesforce and data tools like Excel/Google Sheets to translate messy data into clear, actionable insights.
• Systems Thinking: Experience selling into or partnering with large, complex enterprise brands where navigating internal and external stakeholders is key.

For Los Angeles, CA-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Los Angeles, CA-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.