Business Analyst

The Product Business Analyst (BA) will play a vital role within the Product Management Team, specifically focusing on supporting our Student Behavior and Culture solutions. The BA will develop a product roadmap and prioritize activities based on technical needs, customer requests, and business input. The core responsibilities of this role are to drive product solutions based on business and customer needs, help move the product through development working in partnership with internal and external teams through the release and the tracking of key product and business metrics throughout its lifecycle. The BA will work with key business stakeholders analyzing, eliciting, validating, and documenting business requirements, processes, and policies. Other BA responsibilities also include providing coordination of all activities pertaining to project planning, estimating, project status reporting, problem resolution, and collaboration with key stakeholders.

Duties / Responsibilities

• Develop and maintain a strategic product roadmap that aligns with business objectives and customer needs.
• Prioritize product enhancements and feature requests based on technical feasibility, customer feedback, and business impact.
• Cultivate, implement and maintain user requirements in coordination with engineering resources and participate in quality assurance activities to ensure software functionality is market ready and meets the needs of customers.
• Collaborate closely with internal stakeholders, including Product Managers, Developers, and Quality Assurance teams, to drive product development initiatives from conception to release.
• Gather and analyze data on customer needs, market trends, and business goals to inform product decisions and strategies.
• Track key product metrics and performance indicators throughout the product lifecycle, providing insights and recommendations for optimization.
• Conduct market research and competitive analysis to identify emerging trends, opportunities, and threats in the industry.
• Serve as a subject matter expert on the Case Management and Anonymous Tip Line products, providing guidance and support to cross-functional teams.
• Communicate effectively with stakeholders at all levels of the organization, presenting findings, progress updates, and recommendations in a clear and concise manner.
• Continuously monitor customer feedback channels, such as surveys, reviews, and support tickets, to identify areas for improvement and innovation.
• Collaborate with Sales and Marketing teams to develop product messaging, positioning, and go-to-market strategies.