Digital Account Manager

About Webhaus

Webhaus is a website company for B2B service businesses and the marketing agencies that serve them. We take end-to-end ownership of the website: strategy, design, build, SEO, CRO, hosting, and ongoing support. If it lives on your domain, we run it.

We're a startup, backed by The Vonni Group, a family of specialist agencies built on the belief that marketers are better served by deep experts working together than by one agency pretending to do everything. That means you get startup pace and ownership, with access to an established group's systems, partner network, and senior specialists.

Why this role exists

We're hiring the person who makes Webhaus feel reliable from the outside.

The Account Manager owns client relationships, brief and coordinate contractors, partner with agencies to serve their clients, and keep budgets, scope, and delivery under control. When done well, clients never worrying about their website being a bottleneck for business growth. That's the goal.

This role is NOT for you if…

• You need a large team and defined process to feel comfortable. We're small and still writing the playbook.
• You want to stay heads-down and never touch the commercial side. This role is client-facing by design.
• You think AI is a distraction. We're building a website company for an AI-native future. You'll need to learn fast and bring ideas.

Key Responsibilities

• Proactively manage client communication and expectations
• Sourcing, briefing, and running contractors (strategists, designers, developers, copywriters, search specialists)
• Partnering with agencies who need a technical execution partner for their clients
• Manage project budgets, scope, timelines, and delivery across the full lifecycle
• Light hands-on work inside client stacks (e.g. Webflow, WordPress, Shopify, Squarespace, Wix)
• Analysing website performance and turning it into recommendations the client and or team can act on
• Supporting the executive team on internal priorities and new business

Requirements

Before you apply, you'll want to be able to tick these:

• 3–5 years in a client-facing account management or project delivery role
• 10+ website projects delivered end-to-end - from brief to handover
• Experience owning project budgets in the $10k–$100k+ range
• Track record of managing external contractors or freelance specialists
• Australian working rights (aka. permanent residency)

Bonus points

• Agency-side experience (marketing, creative, web, or digital)
• Direct account ownership with B2B service businesses
• Hands-on Figma/Webflow experience, not just admin
• Exposure to SEM, SEO, CRO, or paid search delivery

Skills

• Excellent understanding across the web project lifecycles. From brief, copy, design, development and maintenance. Enough to brief each well and judge the output
• Experience with common website builders Webflow, WordPress builders, and custom code environments
• Technical understanding of how websites actually work (e.g. hosting, DNS, integrations, forms, tracking)
• Ability to read website data (GA4, Search Console, heatmaps, session tools) and turn it into recommendations clients can act on
• Working knowledge of SEO fundamentals: on-page, technical, off-page
• Working knowledge of CRO principles and how to apply them to service-business websites

Characteristics

• You communicate clearly and act early. You'd rather send the update than be chased for it.
• You're approachable and conversational. We're humans, not robots.
• You're curious and proactive about AI and agentic tooling, and you want to work somewhere that takes it seriously.

What’s in it for you

• Hybrid work - 2–3 days in our Sutherland Shire office, the rest remote
• A founding-team seat at a web company with real momentum
• Direct access to The Vonni Group's specialists, systems, infrastructure, and established partner network
• Real ownership of client accounts and delivery