Senior Account Supervisor

Set in the heart of Morristown, New Jersey—where historic charm and green spaces create an inspiring backdrop—Navisync and PRYME stand together as NPG Health, delivering innovative healthcare communications driven by purpose and possibility.

Here, ideas flourish and collaboration is rooted in a shared commitment to improving how healthcare is delivered. Our teams blend scientitific insight, market access expertise, medical communications, strategy, and creativity to craft meaningful connections between brands and the patients we serve, all within a collaborative, inclusive, and high-performance culture where talented individuals can grow, contribute, and make a difference every day.

Navisync Cornerstones: Our heritage, our compass…Mindful, Driven, Versatile, Trusted

The Senior Account Supervisor is responsible for maintaining client satisfaction and capitalizing on growth opportunities. This individual will be driven to provide professionally tailored projects to the client’s needs and properly advocate client goals to internal teams to cultivate success for the agency.

**Only candidates in the TriState area will be considered for this role (NYC/NJ/Local PA)**

EXPERIENCE:

• 5-7 years’ experience; 3 years Payer Access and Reimbursement experience required
• College degree and/or equivalent work experience required
• 1-2 years management experience
• Demonstrates strong oral and written communication skills

LEADERSHIP:

• May mentor/oversee1+ direct reports
• May serve as pitch captain when new business opportunities arise

CLIENT ENGAGEMENT:

• Responsible for 1-2 brands ($1M-$1.5M in revenue)
• Takes detailed meeting notes, finalizes/sends client contact report
• Maintains, finalizes, and sends client status reports
• Demonstrates understanding of brand strategy as it relates to tactical development
• Mentors/advises junior account team members in appropriate client interactions
• Contributes to brand planning, in collaboration with manager
• Work with Manager and Strategy to capitalize on opportunities for organic growth

VEEVA SUBMISSIONS:

• Ensures timely submission of materials to Veeva per the submission calendar
• Opens job codes in Veeva
• Completes Veeva submissions and oversees direct report's submissions
• Attends medical/legal/regulatory review meetings
• Downloads medical/legal/regulatory review comments and saves in iMeet
• Ensures that medical/legal/regulatory review comments are marked up and incorporated accurately

PROJECT MANAGEMENT:

• Lead and/or oversee direct reports' internal kickoff meetings
• Develop project briefs and/or oversee direct reports' project brief development
• Markup / route client comments; provide oversight to direct reports' routes
• Actively works with other departments to avoid challenges and/or resolve them quickly
• Serve as internal team lead; collaborate with strategy and leadership on overall brand plan
• Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
• Augments clinical knowledge with understanding of multiple channels and therapeutic areas

FINANCES:

• Provides manager with budget estimates for new projects
• Monitor budgets by project; notify clients of [potential] scope creep
• Responsible for recognition of full PO
• Prepares invoicing details for review by manager
• Drafts SOWs for review by manager
• Provides input to support revenue projections

FEATURED PERKS & BENEFITS

• Flexible hybrid work model combining in-office and remote work to facilitate collaboration, productivity, and work-life balance.
• Medical, Dental and Vision Benefits
• Company-paid Life Insurance for all employees
• 401K Retirement Plan with 50% match up to IRS limits
• $60 Non-Taxable Reimbursement per payroll for technology ($1,440/yr)
• Professional Tuition Reimbursement
• Generous and Flexible Paid Time Off (Vacation/Sick/Bereavement)
• Discretionary Annual Bonus
• Company Paid Holidays
• Friday Summer Hours (Memorial Day thru Labor Day)
• Employee Voluntary Benefits: Short- and Long-Term Disability, AFLAC, Pet Insurance, Legal Services, Auto Insurance, Home Insurance, EAP, etc.

NPG Health, Navisync, and PRYME are equal opportunity employers committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.