Junior Technical Support Engineer

Department: Marketplace Efficiency Cluster

Location: Kazakhstan

Description

We are the Marketing Intelligence team, helping the business make data-driven decisions. We collect, process, and analyze marketing data from multiple sources, build reports, automate workflows, and develop analytics tools. Our goal is to make marketing transparent, measurable, and as efficient as possible.
We operate at the intersection of data engineering, analytics, and product thinking — from building data pipelines and integrations to creating dashboards and supporting internal tools users.

Key Responsibilities

• Administration and configuration of mobile devices (Android, iOS), Linux, and Mac Mini.
• Registration and setup of user accounts for mobile applications (ride hailing, delivery, etc.).
• Monitoring the state of devices and services, responding promptly to incidents.
• Handling requests from users and the team, troubleshooting issues.
• Assisting in testing new functionality of Go services and existing solutions.
• Collaborating with developers to reproduce and document bugs.

Skills, Knowledge and Expertise

• Experienced macOS and Android mobile phone user.
• Understanding of how mobile applications (Android/iOS) work.
• Attention to detail, accuracy, and willingness to follow instructions.
• Motivation to grow in the field of technical support and QA.
• Basic English skills for working with documentation.

  Nice to have:

• Experience in testing applications or services.
• Familiarity with GitHub and task tracking systems.
• Experience working with the command line (Linux/macOS).

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.