Account Supervisor

Brief Description

Account Supervisor

At Petauri Kinect, we focus on health systems, acting as an extension of cross-functional teams to build markets and optimize adoption of life science products through strategic health system engagement, bringing unparalleled breadth and depth to every collaboration to deliver not just deep insight but transformative understanding.

Overview

The Account Supervisor (AS) is a primary client liaison. The AS will also contribute to the growth and development of the

team. Employees may be required to perform other duties as assigned.

Responsibilities

Client Engagement

• Cultivate and maintain positive client relationships
• Identify growth opportunities and develop proposals and budgets with leadership
• Lead and/or support calls with client and MLR, faculty, and/or content experts regarding content and direction
• Ensure client expectations are met or exceeded and provide direction to the support team on all

aspects of project management, overall project plan, objectives, achievements, and deliverables

• Provide strategic and tactical insights to clients
• Stay updated on client products, industry trends, and market changes
• Leverage the Petauri core values in all interactions by fostering a culture of leadership, partnership,

professionalism, innovation, integrity, accountability and quality

Cross-Functional Collaboration

• Assist team to support the development of new business initiatives, identifying opportunities for organic growth

within your assigned account (as requested)

• Manage team communications and project status updates
• Act as the lead contact for assigned client projects
• Review status/contact reports to client after each client contact
• Serve as a role model for junior account staff
• Support client service efforts by handling projects, collaborating with internal teams (project management,

creative, etc.) to develop timelines, communicate achievements and identify possible red flags in projects

• Lead internal meetings across departments and other key personnel to discuss project status as required
• Drive the daily activities of a project by overseeing project scope, changes, and roadblocks within timelines and

budgets

• Coordinate strategic and business planning meetings with key stakeholders

Financials

• Manage projects by leveraging approved internal project briefs, proposal templates, and budget tools
• Develop client proposals, budgets and reconciliations and monitor budget including direct and labor costs;

checking for out of scope items and hours

• Partners with relevant team members to meet financial deliverable dates for estimates, invoices, and budgets

Leadership

• Depending on size of team, potential for management and supervision of colleagues
• Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable

Process

• Understand and operate within established client and agency processes

Requirements

• Bachelor’s degree with a concentration in marketing, communications, or related field; or the equivalent

combination of education and/or relevant work experience.

• 3+ years of pharmaceutical agency experience including the MLR process, (medical-legal-regulatory) review

and direct client contact and experience in writing SOWs and project briefs

• Hands on experience with clients’ on-line submission systems (i.e., Veeva) for medical-legal-regulatory reviews
• Pharmaceutical drug launch experience (preferred)
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Digital project management system experience
• Ability to travel for onsite meetings (as requested)