HAVAS Ortega
Linkedin · Posted 1mo ago
Regional IT Support
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Indexed description
Mission and Responsibilities:
- Assist in the establishment, implementation, and maintenance of IT infrastructure, including but not limited to End User Computing (EUC), LAN/WAN, network equipment, servers, printers, communication systems (VC, Telephony system, etc), and access security systems (CCTV, access doors).
- Provide user support through IT helpdesk management and ticketing system, define proper prioritization and monitor issue handling and troubleshooting KPI.
- Collaborate with business stakeholders and suppliers to address IT-related problems and implement improvements.
- Leading the implementation of local IT projects and contribute to the execution of global and regional IT initiatives.
- Respond promptly to critical IT issues, identifying and implementing solutions, while maintaining effective communication with stakeholders, especially local management.
- Act as local representative of Information Security Officer to ensure the implementation of information security practices in line with ISO 27001:2022 standards.
- Manage IT assets, ensuring accurate inventory tracking and control.
- Manage IT Budget and actual realization with good coordination with Finance team
- Work closely with HR team for employee onboarding/offboarding.
- Regularly report on IT activities, challenges, and progress to IT Director, SEA.
- Proactively identify areas for continuous improvement related with IT system and services.
- Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering or any related field from reputable university.
- Minimum 3 years solid as IT Infra technical experience and 2 years as Managerial level.
- Hands-on experience with Microsoft 365, Windows & Mac OS, Active Directory / Entra AD, basic networking (Cisco/Meraki Switch & Access Points), device management tools such as MS Intune & JAMF.
- Awareness of information security best practices and its implementation.
- Good verbal and written communication skills in English.
- Well-organized, ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proactive and solution-oriented, with a genuine passion for technology and continuous learning.
- Positive attitude with a service-minded approach and a strong sense of ownership.
- Collaborative and supportive team player who enjoys working with others to solve challenges.
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