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WVSU Remotejobs · Posted 11d ago

FULLY REMOTE CSR JOB - LIVE CHAT ASSISTANT WANTED - TRAINING INCLUDED - USA ONLY

Anywhere in the World Full-time Remote

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Indexed description

Headquarters: WEST VIRGINIA
URL: http://wvstateu.edu

As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.

Responsibilities
  • Respond promptly and professionally to live chat messages on our website
  • Answer general questions about school programs, admissions, campus life, and events
  • Provide accurate information and direct complex inquiries to the appropriate departments
  • Maintain a friendly, helpful, and inclusive tone in all written communication
  • Log conversations and frequently asked questions for internal team use
  • Collaborate with the Communications and Admissions teams to stay updated on current events and messaging
  • Ensure a warm and professional digital presence during all interactions
  • Stay organized and manage multiple conversations simultaneously
  • Learn and adapt to new software tools as required

To apply: https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa

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