Responsable des opérations ERP

As the ERP Operations Manager, you will be expected to:

Champion Project Success

• Serve as an ambassador of our methodology (Support, Audit, Training), ensuring best practices are consistently applied across all projects.

• Lead and supervise the operations team, including consultants, developers, and team leads.
• Work closely with team managers to coach and support employees, ensuring that a maximum number of team members achieve their individual and collective goals.

• Manage, mentor, and develop the production team managers.
• Oversee and plan operational capacity to ensure optimal resource allocation.
• Drive customer satisfaction through quality delivery and proactive issue resolution.

• Deploy ERP solutions tailored to client needs.
• Analyze business processes and propose improvements.
• Configure ERP modules based on functional requirements.
• Manage client relationships throughout the project lifecycle.
• Handle project planning, execution, documentation, and follow-up.
• Provide ongoing software support when required

• Report directly to the CEO.
• Collaborate with and report to the Group Quality & Method Director to implement new quality initiatives and support the training of teams on quality and methodological standards.

3 years of experience in the implementation of ERP and/or IT projects. Proficiency in Odoo and holding an Odoo certification are considered major assets for the rôle. Demonstrated team management and leadership capabilities. Excellent communication skills, both client-facing and internal.

Strong organizational, prioritization, and time management abilities.

Ability to work independently while contributing effectively within a team environment.

Strong analytical and problem‑solving skills.

High adaptability.

Responsibilities

As the ERP Operations Manager, you will be expected to:

Champion Project Success

• Serve as an ambassador of our methodology (Support, Audit, Training), ensuring best practices are consistently applied across all projects.

• Lead and supervise the operations team, including consultants, developers, and team leads.
• Work closely with team managers to coach and support employees, ensuring that a maximum number of team members achieve their individual and collective goals.

• Manage, mentor, and develop the production team managers.
• Oversee and plan operational capacity to ensure optimal resource allocation.
• Drive customer satisfaction through quality delivery and proactive issue resolution.

• Deploy ERP solutions tailored to client needs.
• Analyze business processes and propose improvements.
• Configure ERP modules based on functional requirements.
• Manage client relationships throughout the project lifecycle.
• Handle project planning, execution, documentation, and follow-up.
• Provide ongoing software support when required

• Report directly to the CEO.
• Collaborate with and report to the Group Quality & Method Director to implement new quality initiatives and support the training of teams on quality and methodological standards.

3 years of experience in the implementation of ERP and/or IT projects. Proficiency in Odoo and holding an Odoo certification are considered major assets for the rôle. Demonstrated team management and leadership capabilities. Excellent communication skills, both client-facing and internal.

Strong organizational, prioritization, and time management abilities.

Ability to work independently while contributing effectively within a team environment.

Strong analytical and problem‑solving skills.

High adaptability.