Account Manager

We're looking for Account Managers!

Responsibilities

• Manage complex project timelines, ensuring all milestones are met and technical integrations are completed on schedule.
• Manage technical workstreams including SSO configurations (Azure, Okta), API integrations, and HRIS data syncs.
• Ensure all integrations (MS Teams, Slack, Zoom) are configured correctly and tested thoroughly before go-live.
• Partner with Implementation Managers to translate client requirements into backend configurations.
• Troubleshoot and resolve technical hurdles during the Go-Live phase.
• Serve as the primary technical point of contact for the CS team for complex platform needs.
• Lead the backend setup of client wellness challenges, ensuring tracking and rewards are correctly configured.
• Manage technical platform updates and configuration changes for existing enterprise accounts.
• Own the extraction and delivery of client reports, providing insights into engagement and ROI.
• Develop custom reporting templates when standard exports do not meet specific client needs.
• Maintain absolute data integrity across all reporting systems.

(*Note: This is a requirement for one of Scoutit's clients)

Skills: data,client requirements,reporting