POOLING!! Account Manager | Onsite | NALA | ASAP

ACCOUNT MANAGER

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Serves an assigned territory/client with moderate variables in geography and/or customer complexity. At Concentrix, you can truly Own Your Future!

JOB REQUIREMENT:

• 4-5 years working in an account management environment
• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Problem-solving skills
• Excellent verbal and written communication skills
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Execute high level of independent judgement and critical thinking
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences
• Professional and polished demeanor
• Experience in high volume calling preferred

JOB DESCRIPTION:

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process

ACCOMMODATION AND DIVERSITY

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic