Account Manager

Job Description: Account Manager

Location: Dallas, Texas

Scope: National Responsibility (with Emphasis on Texas)

Department: Dallas, TX (Arcadia Door Texas Outside Sales)

Reports To: Director of Estimating

Position Type: Full-Time

About The Company

At Arcadia Inc, we combine creativity with precision manufacturing to deliver custom solutions across a range of industries. We specialize in producing high-quality architectural and engineered products that support complex design requirements and real-world performance.

Our work can be seen in commercial buildings, retail environments, and other large-scale projects where design, durability, and functionality must work together. Every project is approached with a focus on accuracy, collaboration, and execution.

We are a team of designers, engineers, fabricators, and project professionals who take pride in solving challenges and delivering dependable results. Whether in the shop, the office, or on-site, every role contributes to bringing complex projects to life.

If you’re looking to be part of a team that values craftsmanship, problem-solving, and continuous improvement, Arcadia offers the opportunity to grow your skills while contributing to meaningful, high-impact work.

About The Role

The Account Manager serves as a key liaison between Arcadia Inc. and our most influential clients, ensuring that every project—from custom architectural components to engineered design solutions—is executed with precision, creativity, and exceptional service. This role is central to managing large and national accounts, particularly within California, and requires a deep understanding of project‑based sales cycles, design collaboration, and manufacturing capabilities.

You will guide clients through complex, design‑driven projects, identify opportunities to expand partnerships, and support the delivery of innovative solutions that align with both client goals and Arcadia’s commitment to craftsmanship. Success in this role requires a proactive, relationship‑focused professional who can balance strategic account growth with hands‑on project coordination in a fast‑paced, highly creative manufacturing environment.

Minimum Qualifications

• Bachelor’s degree in business, Marketing, Architecture, Engineering, or a related field.
• Minimum of 3 years of account management or sales experience within manufacturing, construction, architectural products, or related industries.
• Proven success managing large or national accounts with measurable growth results.
• Strong understanding of account development, inside sales, and project‑based client engagement.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications

• Experience working with architectural firms, general contractors, or design‑build teams.
• Background supporting multi‑location or regional accounts, especially within California.
• Proficiency with CRM systems and sales analytics tools.
• Advanced degree or professional certification in sales, account management, or project management.
• Understanding of manufacturing processes, custom fabrication, and supply chain dynamics.

Responsibilities

• Manage and grow key customer accounts by understanding their design, engineering, and project requirements, delivering tailored solutions that align with client goals.
• Develop strategic account plans that foster long-term partnerships and align with Arcadia’s creative, engineering, and manufacturing capabilities.
• Identify and pursue new business opportunities within existing accounts, expanding Arcadia’s footprint across national and regional markets.
• Serve as the primary point of contact for all work outside of the Texas market currently routed through Arcadia Dallas, ensuring clear, timely, and effective communication with all stakeholders, including coordination with Texas Fenestration (independent representative).
• Oversee order processing activities, including the creation and management of transfer orders, ensuring accuracy and alignment with project requirements.
• Track and monitor orders from initiation through completion to ensure timely delivery, accuracy, and overall customer satisfaction.
• Collaborate cross-functionally with engineering, design, production, logistics, and project management teams to ensure seamless execution and exceptional client outcomes.
• Maintain strong client relationships through consistent communication, project reviews, presentations, and on-site visits.
• Monitor industry trends, architectural design developments, and competitor activity to inform account strategies and maintain a competitive edge.
• Prepare and present sales forecasts, project updates, and account performance reports to senior leadership.

Skills

• Demonstrate strong account management and business development capabilities to support Arcadia’s design-driven clients and ensure both creative and technical requirements are met.
• Manage large, complex accounts effectively, guiding clients through custom manufacturing processes while identifying opportunities for growth and expansion.
• Leverage new business development and inside sales experience to support entry into new markets and project types.
• Navigate national and regional sales environments with the ability to adapt to diverse architectural and construction landscapes.
• Deliver innovative, high-quality solutions that reinforce and elevate Arcadia’s reputation for craftsmanship and excellence.

Work Authorization

Applicants must be authorized to work for any employer in the U.S.

Equal Opportunity Statement

Arcadia Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description

ACKNOWLEDGEMENT FOR:

• Account Manager -----------

This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice. Nothing in this job description is intended to create a contract of employment of any kind. Employment with Arcadia Products, LLC is strictly on an at-will basis.