Senior Account Manager - Vancouver

Application Deadline: 31 May 2026

Department: Operations - Management(OPS002)

Location: I1-D35_CA-VANCOUVER-SUPERVISOR DEPT

Compensation: $60,000 - $80,000 / year

Description

The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Impark’s client-facing accounts. Reporting to the Director of Account Management, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditures, and budgeting.

Key Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
• Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
• Maintain and submit payroll records and other associate and business information
• Plan assign, and direct work while coaching employees to drive productivity and engagement
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
• Ensure employees comply with applicable laws, regulations, policies, and procedures
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

Skills, Knowledge and Expertise

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field; equivalent work experience may be considered.
• 3–5 years of experience in operations management, account management, facility management, or a client‑facing supervisory role.
• Prior experience managing multiple client relationships and leading frontline staff.
• Experience with budget oversight, cost control, and financial reporting.
• Experience in staff scheduling, labor management, or high‑volume workforce coordination.
• Strong project management skills with the ability to plan, execute, and evaluate operational activities end‑to‑end.
• Excellent client communication and relationship‑building abilities.
• Strong leadership and people‑management skills, including coaching, performance management, and conflict resolution.
• Ability to analyze service quality, identify issues proactively, and implement corrective actions.
• Solid understanding of labor cost control, staffing models, and scheduling best practices.
• Strong organizational and time‑management abilities; capable of managing competing priorities.
• Knowledge of payroll processes, documentation requirements, and compliance standards.
• Ability to conduct and support training, onboarding, and staff development initiatives.
• Proficiency in Microsoft Office Suite, scheduling tools, and reporting systems.
• Ability to interpret policies, regulations, and contractual requirements.
• Valid driver’s license (required for roles involving vehicle operations).
• Ability to work flexible hours, including occasional evenings, weekends, or holidays depending on client needs.
• Ability to stand, walk, or move around facilities as required for operational oversight.
• Willingness to support locations across multiple sites if necessary.

Benefits

• Annual Discretionary Incentive plan: Designed to align pay with performance.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.