Account Manager

General Summary:

CyberFOX is a global cybersecurity solutions provider focused on identity access management (IAM) with their two flagship products in password management (Password Boss) and privilege access management (AutoElevate) specifically for managed service providers (MSPs). CyberFOX provides MSPs with solutions to monitor, manage and mitigate risks as components in their identity access management (IAM) strategy. CyberFOX enhances and tightens security practices for MSPs while simplifying and improving end-user experiences. CyberFOX and their solutions were built for the unique needs of today’s MSPs while providing simple affordable, practicable security.

Essential Duties and Responsibilities:

• Management and support of a pre-defined list of accounts, catering specifically to growth partners.
• Expanding services and revenue on existing accounts.
• Heavy emphasis on outbound, proactive calling to cultivate additional business within the partner base.
• Maintain regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles, and growth projections to increase product breadth.
• Develop extensive knowledge of the Managed Service Provider Community.
• Communicate and collaborate with revenue operations.
• Oversee quality assurance within service delivery.
• Other duties as assigned.

Details:

• Experience working in the tech sector or in one of various roles: development or sales, is preferred but not required.
• Background in the MSP industry is preferred, but not required.
• Ability to problem-solve effectively and expediently to meet the needs of our clients.
• Superior organization and communication skills with all stakeholders.
• Ability to identify potential opportunities and problems, prioritize appropriately and manage stakeholders accordingly.
• Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services.
• Excellent communication, written and verbal are vital for communication via phone, chat,
• and email.
• Previous work experience in a sales role is a plus
• Be customer focuses
• Health Insurance
• Vision & Dental Insurance
• PTO

Working Conditions:

• Monday – Friday, 8:30am – 5:30pm ET
• Professional office environment or home environment if restrictions prevent open access to an office environment.
• CyberFOX is a hybrid working environment. Tuesday and Friday are work from home days. Monday, Wednesday, and Thursday are in-office days.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CyberFOX is an Equal Opportunity Employer.

All resumes submitted by search firms or agencies to any employee or affiliate of CyberFOX via-email, the Internet or in any form and/or method without a current and valid written Statement of Work or Master Service Agreement in place for this position from CyberFOX HR/Recruitment, and authorized by CyberFOX Executive Leadership, will be deemed the sole property of CyberFOX. No fee will be paid in the event the candidate is hired by CyberFOX as a result of the referral or through other means.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship