Account Manager Century

Job Title: Account Manager – Century Refrigeration

Department: Sales

Reports To: Director of Sales- Century Refrigeration

FLSA Status: Exempt

Location: RAE Corporation – Pryor, Oklahoma

Position Type: Full-Time | Monday–Friday | Overtime as Required

Travel Required: 15-25%

About Us: RAE Corporation is a leading provider of innovative HVAC solutions, committed to delivering

exceptional quality and customer satisfaction. We foster a culture of continuous improvement,

collaboration, and employee empowerment, striving to create a positive work environment where every

team member feels valued, heard, and supported.

Role Overview: The Account Manager is responsible for supporting and growing Century Refrigeration

sales activities within assigned rep territories. This role manages and develops relationships with

independent manufacturer’s representatives, supports contractor engagement, contributes to territory

growth strategies, and serves as a key commercial link between the market and the factory. The Account

Manager plays an important role in driving sales growth, improving territory performance, supporting

forecasting efforts, and coordinating with internal teams to ensure a high level of support for reps,

contractors, and customers.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable

accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

1. Sales Performance and Monitoring:

• Monitor sales performance within assigned territories on a daily, weekly, monthly, quarterly,

year-to-date, and annual basis.

• Work with assigned rep firms to support territory growth plans, identify opportunities, and

improve sales performance.

• Review pipeline activity, quote trends, order history, and major opportunities to support

territory planning and forecasting.

• Provide territory insight and forecasting input to sales leadership based on rep engagement,

pipeline visibility, and market activity.

2. Customer and Rep Support:

• Develop and maintain strong relationships with assigned manufacturer’s representatives and

support their efforts to grow Century Refrigeration business.

• Travel to rep offices, contractor locations, customer sites, and industry events to support

territory development and relationship building.

• Assist reps and customers with quotations, selection software training, product positioning, and

account support.

• Support contractor development efforts alongside reps to strengthen market presence and

increase opportunity flow.

3. Technical Support:

• Provide product application support and technical guidance related to product selection,

system fit, and field application of Century Refrigeration products.

• Communicate technical product information clearly to technical and non-technical audiences.

• Coordinate with internal engineering and technical resources to support customer needs and

opportunity development.

• Maintain a strong working knowledge of Century products and their applications.

4. Sales Service and Problem Solving:

• Work with customers, reps, and internal resources to resolve issues affecting quotations,

orders, delivery, or customer satisfaction.

• Proactively communicate issues, risks, and updates that may impact reps, customers, or key

opportunities.

• Coordinate internal follow-up to support timely issue resolution and reduce friction between

the market and the factory.

• Complete travel and expense reports in accordance with company procedures.

5. Professional Development:

• Maintain professional and technical development through product training, industry

publications, workshops, and participation in relevant organizations and events.

• Continue building knowledge of refrigeration applications, market trends, sales strategy, and

channel development.

6. Market and Competitor Awareness:

• Maintain working knowledge of competitors, their products, market conditions, and industry

trends.

• Support reps in identifying customers, contractors, projects, and market opportunities through

territory engagement and participation in industry events.

7. Collaboration and Communication:

• Collaborate with Sales, Business Development, Engineering, Production, Operations, and

Customer Support to support territory needs and customer success.

• Communicate clearly with reps, contractors, and customers regarding product information,

delivery schedules, opportunity updates, and other commercial matters.

• Share market feedback, selling strategies, and territory developments with internal

stakeholders.

8. Administrative Duties:

• Negotiate prices, terms of sales, and shipping schedules within company guidelines and in

coordination with sales leadership, as needed.

• Maintain accurate customer, account, quote, pipeline, and territory records using company

systems and tools.

• Support forecast visibility and account planning by documenting key opportunities, customer

developments, and rep activity.

• Attend sales meetings, trade meetings, and related events to stay informed on market

conditions, business trends, and industry developments.

9. Compliance and Safety:

• Comply with government regulations, company policies, and established procedures.

• Maintain a safe and clean working environment and follow all applicable safety requirements in

office, manufacturing, and field environments.

Desired Qualifications:

Education: A four-year post-secondary technical education in air conditioning, refrigeration, mechanical

engineering, or a related field is preferred. Equivalent industry experience may be considered in lieu of

formal education.

Experience: Prior experience in manufacturer representative sales, industrial or commercial

HVAC/refrigeration, contractor-facing sales, technically oriented equipment sales, or account/territory

management is preferred. Experience in a custom or applied equipment environment is beneficial.

Skills: Proficiency with Microsoft Office products, especially Excel, Word, Outlook, PowerPoint, and Teams.

Experience with ERP, CRM, quoting, or selection software is preferred. Strong communication,

organization, follow-through, multitasking, and sound commercial judgment are important for success in

this role.

Certificates, Licenses, or Training: Valid Driver’s License

Interaction with others: Reports to the Director of Sales. This role requires the ability to work

cooperatively and effectively with all employees of the RAE team while maintaining strong professional

relationships with assigned rep firms, customers, contractors, and internal departments. Frequent

communication with Sales, Business Development, Engineering, Production, Operations, and other support

functions is essential. The individual in this role must be able to exercise sound judgment, communicate

proactively, and determine when additional support or escalation is needed to move work forward

successfully.

Working Environment: This role involves spending 50% of the time in a climate-controlled office

environment, with occasional exposure to manufacturing settings, including moving mechanical parts and

vehicles. Additionally, 15-25% of the time will be dedicated to travel, visiting customer sites, attending

trade shows, and participating in industry events, requiring flexibility in work locations and

environments.

Tools & Equipment Used:

• Laptop computer

• Microsoft Office (Word, PowerPoint, Excel, Outlook, Teams, etc.)

• ERP and selection software systems, as applicable

• Telephone and mobile communication devices

• Photocopier/Scanner, as needed

• Safety Glasses and other required PPE, when applicable

Why Join Us: At RAE Corporation, we are committed to fostering a culture of innovation, collaboration,

accountability, and professional growth. As an Account Manager for Century Refrigeration, you will have

the opportunity to directly influence territory performance, strengthen key market relationships, and

contribute to the continued growth of a specialized refrigeration business. This role offers the opportunity

to make a meaningful impact while working in an environment that values teamwork, leadership, technical

credibility, and continuous improvement.

Benefits:

- Health insurance

- Retirement savings plan

- Paid time off

- Professional development opportunities

Physical Demands Lift/Carry

Stand F

Walk O

Sit F

Handling / Fingering F

Reach Outward O

Reach Above Shoulder O

Climb N

Crawl N

Squat or Kneel O

Bend O

Twist O

10 lbs. or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. N

Over 100 lbs. N

Push/Pull

12 lbs. or less O

13-25 lbs. O

26-40 lbs. O

41-100 lbs. N

+100 lbs. N

N (Not Applicable) Activity does not apply to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 -

2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time

(2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time

(5.5+ hrs/day)

Other Physical Requirements: Auditory capabilities, visual & speech capabilities

The Company has reviewed this job description to ensure that essential functions and primary duties have been

included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position

described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.

Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does

not represent a contract of employment. The Company reserves the right to change this job description and/or assign

tasks for the employee to perform, as the Company may deem appropriate.

RAE Corporation is an Equal Opportunity Employer

EEO/AA M/F/V/D