Customer Service Specialist - Automotive Fleet

Fleet Customer Service Specialist (On-Site)

Location: Auburn Hills, MI

HELM is now hiring for Fleet Customer Service Specialists: This role serves as a dedicated concierge and primary point of contact for select fleet customers, ensuring a seamless experience through proactive relationship management and hands on problem solving in a fast paced, high touch environment.

Key Responsibilities:

• Primary Liaison: Act as the dedicated "concierge" for assigned fleet accounts, building deep trust and maintaining daily communication.
• Pilot Execution: Facilitate the initial phase of the program, gathering feedback and refining the service model for long-term scalability.
• Proactive Resolution: Anticipate and resolve vehicle service needs, including maintenance coordination, recall completions, and issue escalation.
• Value Delivery: Clearly communicate the program’s value proposition to customers, ensuring they experience "white-glove" support at every touchpoint.
• Cross-Functional Collaboration: Work closely with technical and service teams to ensure customer requests are handled with speed and precision.

• Client-First Mindset: You have a proven track record in high-touch Account Management, Hospitality, or Executive Support.
• Automotive Aptitude: Familiarity with automotive service, fleet management, or dealership operations is a major plus but not required if you are a fast learner.
• Communication Mastery: You can navigate complex corporate environments and communicate effectively with stakeholders at all levels.
• Adaptability: You thrive in "pilot" environments where processes are being defined and optimized in real-time.
• Professional Presence: Ability to work full-time on-site at a corporate headquarters, representing the brand with polish and professionalism.

Education/Experience:

• Bachelor’s degree preferred, but not required
• Proficiency in Microsoft Applications (Word, Excel, Access, PowerPoint).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of an Account Manager – Pro One Next. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will need to:

• Set up their desk, chair, and computer in an ergonomic manner to avoid strain and injury.
• Take regular breaks to minimize eye strain and fatigue from extended screen use.
• Work in a quiet and comfortable space that supports focused work.
• Be able to move around for breaks and occasional tasks.
• The ability to travel by plane or vehicle when necessary.
• Occasionally lift items weighing up to 25 pounds.
• Be able to stand and sit for long periods of time.

Accountability

Integrity

Results

Key Practices:

Value Creation

Effective Communication

Optimism