Facilities Manager

What this job involves - The Facilities Manager to lead our integrated facilities management operations for a key client account. This strategic leadership role combines operational oversight with business development, requiring a professional who can deliver exceptional service while identifying growth opportunities and building lasting client partnerships. The successful candidate will manage multi-site operations, lead a dedicated facilities team, and serve as the primary liaison between JLL and the client organization.

What your day to day will look like:

• Serve as trusted advisor across all client organizational levels, elevating facilities management from tactical service to strategic business enabler. Proactively identify expansion opportunities by understanding evolving business needs, with focused attention on deepening On-Site Manager relationships to improve satisfaction metrics.
• Ensure flawless project and service execution while consistently exceeding contracted KPIs and SLAs. Oversee multi-facility operations with diverse functions, supervising vendor performance during and beyond business hours while maintaining all documentation through JLL's work order system.
• Lead end-to-end office relocation projects from feasibility through post-move optimization, developing comprehensive transition plans that minimize disruption. Coordinate space readiness including buildouts, renovations, and system commissioning while collaborating across IT, HR, and Finance departments.
• Provide inspirational leadership that builds effectiveness and drives high performance through clear expectations, timely feedback, and recognition. Develop team capabilities through coaching and mentoring while ensuring knowledge transfer and cross-training across critical functions.
• Conduct comprehensive financial analysis including monthly variance reports, create accurate operational budgets and multi-year capital plans. Identify and implement cost-reduction initiatives that deliver measurable value without compromising service quality, leveraging BI tools for data-driven decision-making.
• Drive continuous improvement by leveraging JLL's IdeaStream platform, global best practices, and emerging technologies. Evaluate and enhance service delivery processes while fostering a culture where creative problem-solving is encouraged and tested.
• Maintain productive relationships with property landlords and building management teams, representing client interests professionally. Ensure all client communications are thorough, accurate, and timely, tailoring approaches from operational updates to executive-level strategic discussions.
• Monitor performance metrics continuously and implement proactive measures to maintain service excellence. Coordinate effectively with JLL resources across disciplines to leverage the full breadth of organizational capabilities.
• Identify potential risks to project and operational success, developing contingency strategies to prevent or mitigate disruptions. Maintain strict adherence to agreed timelines, budgets, and quality standards across all deliverables.
• Foster strong ownership culture where team members proactively solve problems and take pride in their work. Monitor workload distribution and capacity, making staffing recommendations while performing additional duties to support account success and JLL objectives.

• Bachelor's degree in Facilities Management, Business Administration, Engineering, Real Estate, or related field required.
• 6+ of progressive experience in facilities management, with at least 5 years in a leadership or management role.
• Demonstrated success managing Class A Commercial Office buildings providing white glove service to executive leadership
• Proven track record of building strong client relationships and delivering measurable business value through facilities management services.
• Strong financial acumen with demonstrated experience developing and managing operational and capital budgets.
• Proficiency with facilities management software systems including work order management, asset tracking, and preventive maintenance platforms.
• Advanced proficiency in Microsoft Office applications including Excel for financial modeling, PowerPoint for executive presentations, and Word for documentation.

• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP)
• Experience with data analytics tools and Business Intelligence (BI) systems for performance reporting and trend analysis.
• Familiarity with collaboration platforms such as SharePoint for document management and team coordination.