Account Manager
Indexed description
About This Role
The Account Manager will play a key role in increasing revenue by managing and upselling to existing and potential clients, generating leads, qualifying prospects, and managing sales of services across carehome.co.uk, homecare.co.uk, and daynurseries.co.uk. They will be the first point of contact for our clients, expected to provide first-class customer service while increasing client spend.
The day-to-day duties of the Account Manager include helping clients effectively utilise our services, managing their sales funnel, and providing new customers with a first-class onboarding experience.
This is a full-time, office-based role with the option of hybrid working (3 days in the office, 2 days from home). It is essential that the candidate lives within commutable distance to Hungerford.
About The Role
Key responsibilities:
- Build strong relationships with customers through impeccable account management
- Engage and interact with decision-makers at all levels to identify new and emerging business opportunities
- Educate customers on how products or services can benefit them financially and professionally
- Provide statistical feedback on client advertising success to maintain and develop high renewal rates
- Maintain records of all sales leads and client accounts on CRM
- Adept at telephone negotiation with a first-class telephone manner
- Experience in account management and selling of software/digital advertising
- Exceptional customer relationship skills with individuals at all levels
- Excellent verbal and written communication skills
- Confident, resilient, and persistent
- A hunger for product and commercial knowledge
- The drive and tenacity to succeed, motivated and determined to deliver
- Confidence and professionalism in discussing and presenting our offerings
- A desire to improve processes and be part of a successful sales team
- Salary in the region of £25,000 depending on experience
- Commission dependent on performance, in the region of £10,000
- £4,000 per annum discretionary company bonus scheme
- 25 days annual leave + bank holidays
- 6% employer pension contribution
- Access to perks and discounts through Perkbox
- Cycle to Work Scheme
- Long Service Awards
- Company and Team nights out
We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.
Company Culture
Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Required Criteria
- Experience in account management and selling of software/digital advertising
Contract Typefulltime
SalaryUp to £35,000.00 Yearly
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