Fire Sales Account Manager, National Accounts

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Benefits

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary
• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
• On-the-job and cross-training opportunities
• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What You Will Do

The National Account Manager (NAM) drives growth, retention, and service excellence across a portfolio of national Fire & Life Safety customers. This role aligns Johnson Controls’ operational capabilities with customer expectations, ensuring compliance, innovation, and long-term strategic partnership.

How the National Account Manager Will Succeed: Success is achieved through building executive-level trust, developing data-driven strategies, ensuring consistent service delivery, mitigating compliance risks, and championing the customer within Johnson Controls.

How You Will Do It

• Strategic Account Leadership – Own national customer relationships, develop annual account strategies, and align internal resources across Service, Operations, Finance, Legal, and field teams.
• Growth & Retention Management – Identify upsell and cross-sell opportunities, drive renewal strategies, and position JCI solutions using customer insights and market trends.
• Performance, Compliance & Issue Resolution – Monitor KPIs, proactively address service or compliance risks, ensure regulatory alignment (NFPA, AHJ), and drive continuous improvement.
• Cross-Functional & Executive Communication – Lead quarterly business reviews (internal and customer-facing), communicate insights to leadership, and ensure transparent, cohesive execution across all supporting teams.

What we look for

• Bachelor’s degree in Business, Engineering, or related field (preferred)
• 2-5 years of national or strategic account management experience, ideally within Fire & Life Safety or building technologies
• Strong capability in interpreting KPIs and performance dashboards
• Familiarity with NFPA, AHJ, and related regulatory frameworks
• Ability to travel nationally up to ~40–50%
• Customer-centric leadership with strong relationship-building skills
• Strategic thinking with a focus on long-term growth and operational excellence
• Strong communication and influencing ability across all organizational levels
• Data-driven decision-making and proactive problem-solving
• Deep understanding of Fire & Life Safety industry standards and compliance
• High integrity, accountability, and commitment to continuous improvement

Salary Range: HIRING SALARY RANGE: $61,000-92,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us