Marketplace Account Manager

Key Responsibilities:

We’re looking for someone who can take ownership of seller performance after onboarding ensuring partners grow, comply with operational standards, and deliver a best-in-class customer experience. You will be the primary point of contact for active sellers and play a key role in maximizing assortment quality, sales performance, and operational excellence.

What You’ll Be Responsible For

Seller Performance & Growth

• Manage a portfolio of active sellers to grow GMV, conversion, and assortment depth
• Monitor key performance metrics including pricing competitiveness, stock availability, and content quality
• Identify growth opportunities and close assortment gaps within categories

Commercial Optimization

• Advise sellers on pricing, promotions, and campaign participation
• Improve product content and discoverability to increase conversion
• Drive participation in retail events and marketplace campaigns

Operational Excellence

• Monitor fulfillment performance, cancellations, returns, and customer complaints for your accounts.
• Ensure adherence to SLAs and marketplace service standards
• Proactively resolving operational issues impacting customer experience

Compliance & Process Alignment

• Ensure sellers follow marketplace policies, invoicing requirements, and regulatory obligations
• Support sellers in adapting to operational or compliance updates
• Coordinate with finance and logistics teams when issues arise

Cross-functional Collaboration

• Work closely with logistics, marketing, finance, and tech teams to improve seller performance
• Provide feedback to improve platform tools, processes, and policies

Essential Qualifications & Skills:

• 2–4 years’ experience in account management, eCommerce, marketplace operations, or retail
• Strong analytical mindset and confidence working with data and performance metrics
• Ability to build strong relationships and influence partner behavior
• Structured problem-solver with strong operational understanding
• Comfortable working in a fast-paced, performance-driven environment
• A strong network of local sellers
• Fluent in Arabic and English, spoken and written