Account Manager

Associate Director, Account Management

Chicago | Hybrid | Full-Time

A global payments technology platform is looking to hire an experienced Associate Director of Account Management to lead and grow a portfolio of high-value, strategic enterprise clients.

This is a senior, commercially focused role where you will act as a trusted advisor to key partners, driving revenue growth, expanding account penetration, and strengthening long-term relationships across a complex, international client base.

The Role

• Own and grow a small portfolio of strategic enterprise accounts
• Identify and execute on revenue expansion opportunities (cross-sell / upsell)
• Build deep relationships with senior stakeholders and decision-makers
• Develop and deliver strategic account plans aligned to client objectives
• Lead contract negotiations, renewals, and commercial discussions
• Monitor account performance, market trends, and growth opportunities
• Partner cross-functionally to deliver tailored solutions and ensure client success
• Act as a senior presence within the commercial team, sharing best practices and mentoring others

What You Bring

• 10+ years’ experience in account management, partnerships, or sales
• Strong background within payments, fintech, or adjacent industries
• Proven success managing and growing enterprise-level accounts
• Demonstrated ability to meet and exceed revenue targets
• Experience leading complex commercial negotiations
• Strong analytical mindset with the ability to translate insights into strategy
• Excellent communication skills and stakeholder management experience
• Comfortable operating in a fast-paced, international environment

Nice to Have

• Experience in SaaS, API-based products, or technology platforms
• Track record of influencing internal and external senior stakeholders
• A proactive, solutions-oriented mindset with a focus on continuous improvement

What’s on Offer

Competitive base salary plus bonus, hybrid working in Chicago, and a comprehensive benefits package including healthcare, retirement savings, learning and development support, wellbeing resources, and enhanced family leave.