Process Lead Domestic AR

• Job Purpose: Write the purpose for which the job exists

To supervise and ensure accurate, timely processing of all domestic AR transactions including invoice booking, receipt application, reconciliations, query management, and customer account governance. The role leads Process Leads and Associates to ensure SLA adherence, accuracy, regulatory compliance (GST/TDS), LC coordination, and timely month-end closure while supporting Sales & Marketing on key customer account matters.

• Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For majority of jobs typically there could be 4 - 7 key result areas) - Maximum 10 KRAs can be updated

Key Result Areas

Supporting Actions

AR Transaction Processing & Accuracy

Timely posting of domestic invoices & receipts.

Ensure 99.5%+ accuracy levels.

Strengthen AR governance and month-end closure.

Track and minimize unapplied transactions (

SLA Compliance & Query Resolution

• Ensure SLA-based query management.
• Resolve disputes and delays.
• Handle escalations; maintain customer satisfaction.

Key Customer Account Management

• Perform reconciliations.
• Track overdue invoices.
• Manage LC submissions & CD credit notes.
• Coordinate provisional accounting.

Team Management & Development

• Identify training needs.
• Update team on ERP, GST/IT changes.
• Monitor productivity & conduct quality checks.

Audit & Compliance

• Respond to audits with documentation.
• Ensure accounting guideline adherence.
• Maintain audit-ready trails.

Process Improvement

• Identify process gaps.
• Reduce cycle times.
• Support automation initiatives.