Head of Global IT Service Desk

Do you want to build and lead an impactful Global IT Service Desk that delivers reliable and continuously improving end‑user services and support across Kamstrup? Are you motivated by combining inspiring leadership with ownership of a high service level for our end-users, KPIs, and automation while making a real difference for our employees in a growing global company?

Drive Operational Excellence in a Global IT Service Desk Delivery

As Head of Global IT Service Desk, you will ensure efficient and continuously improving end‑user IT services across Kamstrup. The role combines day‑to‑day service delivery, a high service orientation as well as ownership of SLAs, KPIs, and automation. Responsibilities cover incident and service request management, collaboration between IT support functions in Malaga and in Stilling, as well as printing, telephony, meeting rooms, walk‑in support, HW/SW procurement and stock – all measured through objective KPIs and dashboards.

More specifically, you will be:

• Defining and executing the Global IT Service Desk strategy, including SLAs, KPIs, and service quality standards
• Leading and developing IT support teams across locations, fostering a strong service-oriented culture
• Ensuring efficient incident, service request, problem, change, and asset management operations
• Driving continuous improvement, automation, and performance monitoring across IT services
• Managing the full lifecycle of employee hardware and software to ensure a reliable and high quality user experience

This is your opportunity to lead a dedicated, international team and play a key role in turning IT service delivery into a consistently great end‑user experience across a growing global organization.

You should expect approximately 10–20 days of travel annually in this position.

Meet your future team

With a direct reference to our Vice President of Digital Kamstrup Solutions, you will lead a team dedicated to enhancing productivity, collaboration, and the end-user experience across Kamstrup. The team consists of 13 dedicated colleagues located in Denmark and Spain. In the team you can expect a collaborative and grounded culture with a strong focus on knowledge sharing, mutual trust, and continuous improvement.

Did you know? Our team represents five nationalities, and off the clock, you’ll find us juggling football, basketball, gaming, fishing, and motorbikes.

Less About Us, More About You

We are seeking an exceptional and proactive leader with a strong delivery focus, a customer‑oriented mindset and documented experience in successfully leading teams across borders and cultures in a global environment.

You motivate teams to develop their capabilities and make full use of IT tools to create value. Through collaboration, you drive change toward shared objectives. With a structured and analytical approach and a positive, constructive attitude, you continuously improve processes and ensure the delivery of high‑quality IT services. Your strong communication and problem‑solving skills enable you to engage, empower, and inspire your team while ensuring efficiency and compliance.

In order to succeed, we imagine that you have:

• Experience with managing IT support operations, systems, processes, and external vendors
• Proven experience defining, measuring, and managing SLAs and KPIs to ensure service quality
• Experience with leading and developing IT support teams, including managing people across countries and cultures in a global environment
• Strong working knowledge of modern IT workplace technologies and end‑user support with a service‑oriented mindset
• Experience with IT operations frameworks such as ITIL will be considered an advantage.

As we are an international organization it is important that you are fluent in English.

Whilst you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to apply.

We are more than an ordinary workplace

We cherish the good colleagueship which we all contribute to, the only limit is your engagement. As we are a big organization you are bound to find one or more colleagues who share the same interest as you. This might be in our board game club, on our cycling team, during our yearly summer festival, or on the padel court. For example, our Team lead, Service Delivery is also our volunteer padel instructor while one of our Software Test Engineers run weekly spinning classes.

Besides the best colleagues you could imagine, we also offer:

• Work life balance through flexible working hours
• Employee benefits including a healthy canteen, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic
• An active employee association that fosters a collaborative and supportive workplace community
• Beneficial health care and insurance package

Do you want to be a part of Kamstrup?

Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Vice President of Digital Kamstrup Solutions, Annette Jelle on phone: +45 89 93 10 00.

Get to know us

At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible by being driving by our purpose: We Make What You Measure Matter. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.

Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.