Associate, Account Manager

Job Description

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Requirements

• 4+ years of working experience in sales or account management preferably within IT hardware industry
• Experience in high-volume calling
• Previous experience with sales and customer experience
• Enthusiasm for new technology
• MS Office experience
• Experience working with Salesforce.com or similar Client Relationship Management tool
• Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
• Experience providing and implementing solutions when needed