Adani Ports and SEZ
Linkedin · Posted 1mo ago
Deputy Manager - Sales & Marketing
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Indexed description
Responsibilities
- Business Development & Revenue Growth
- Identify and acquire new customers including forwarders, CHAs, NVOCCs, shipping lines, and direct shippers.
- Promote CFS services such as import handling, export consolidation, bonded warehouse, ICD connectivity, reefer handling, LCL services, hazardous cargo handling, etc.
- Achieve monthly/quarterly volume and revenue targets.
- Conduct regular market visits to build visibility and generate leads.
- Customer Relationship Management
- Maintain strong relationships with key customers to ensure repeat business.
- Provide timely resolution of customer queries related to billing, operations, documentation, and cargo movement.
- Conduct customer review meetings and gather feedback for service improvement.
- Pricing & Commercial Negotiation
- Prepare and submit competitive commercial proposals for CFS services.
- Negotiate rates and contractual terms within defined commercial guidelines.
- Coordinate with finance for credit approvals and payment collections.
- Market Intelligence
- Track competitor activities, pricing trends, new service offerings, and market developments.
- Identify opportunities for new services or improvements in existing offerings.
- Coordination with Internal Teams
- Work closely with operations, documentation, billing, and customer service teams to ensure service delivery as per customer expectations.
- Ensure operational issues affecting customers are escalated and resolved quickly.
- Key Performance Indicators (KPIs)
- Volume growth (TEUs handled per month).
- Revenue achieved vs. target.
- Number of new accounts acquired.
- Customer retention and satisfaction score.
- Market share in key trade lanes.
- Timely collection of outstanding payments.
- Skills & Competencies
- Strong understanding of CFS operations, import/export processes, and EXIM documentation.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain long-term customer relationships.
- Market intelligence and analytical skills.
- Result-oriented, self-driven, and able to work independently
- Bachelor’s degree (preferably in logistics, commerce, or business).
- 3–10 years of experience in CFS, freight forwarding, shipping line, NVOCC, or logistics sales.
- Experience in CFS import/export sales is highly preferred.
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