AES SAP Solman - Senior Associate - Operate

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.  

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.  

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA / B.SC / B. Com / BBA

Required Field(s) of Study (BQ): Information Technology

Preferred Field(s) of Study: Information Technology

Minimum Year(s) of Experience (BQ) *: 6-10 years of experience

Certification(s) Preferred: SAP Solution Manager / SAP Cloud ALM

Preferred Knowledge/Skills *: SAP Solution Manager, SAP Basis

General skill set: SAP Technology

Responsibilities

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging technologies like Generative AI.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review. Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others and able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.

• Strong hands-on experience in setup and configuration of ChaRM, Technical System Monitoring (RSLAF / OCC), ITSM, SLD, LMDB/MOPZ, Maintenance Planner required.
• Good experience in configuring SAP Solution Manager functionalities including Focused Run/Focused Insights, Solution Documentation, BPMON, Test Management and Best Practice Content.
• Proven experience collaborating with functional, technical, and extended teams to setup, configure and optimize SAP Solution Manager and/or SAP Cloud ALM functionality.
• Proficient in configuring SAP Cloud ALM for Requirement Management, Change and Deployment Management, Process Management, Project Management, Documentation Management, Task Management, Test Management, and Analytics.
• Partner with Functional, and Technical teams to configure & optimize SAP Solution Manager / Cloud ALM offerings.
• Serve as the subject matter expert for operational execution, troubleshooting, and support, including leading and participating in projects, minor/major releases, and reviewing system-related tickets for accuracy and priority.
• Flexibility to handle SAP Basis tasks and activities as necessary.
• Experience in managing SAP Operations including managed system set-up, technical system and job monitoring and alerting.
• Experience in Test Management with CBTA/ BPCA/ Scope & Effort Analyzer is an added plus.
• Deep expertise in any of the following areas is most preferred - Data Volume Management (DVM), SolDoc, CCLM, Business Process Monitoring, Focused Insights.

• SAP Certification in Solution Manager and/or Cloud ALM.
• Configured SAP Solution Manager extensively in implementation or support projects.
• Knowledge of Focused Run, Focused Build or Focused Insights.
• ITIL 4 Foundation Certification.