MSP-BSCO-Clinical Applications Ancillary Analyst –AES EPIC - Saas Platforms -Associate -Operate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Guidewire consulting generalist at PwC, you will specialise in providing consulting services for Guidewire software solutions. You will apply an in-depth knowledge of Guidewire applications to assist clients in optimising operational efficiency through analysis, implementation, training, and support specific to Guidewire software.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Clinical Applications Ancillary Analyst

• Experienced Associate (#1)
• Platform
• BSCO MS – Clinical Applications
• Workstream
• Clinical & Rev Cycle Apps
• Sub-Workstream
• Ancillary
• Client Role
• Analyst
• PwC Career Level
• Experienced Associate
• Location
• Bangalore, India
• Shift
• 2:00 PM – 11:00 PM IST (US Eastern overlap)
• Language
• English fluency required (written and verbal)
• On-Call
• Occasional on-call and weekend rotations required
• Primary Skills Required
• Saas Platforms (vRAD, Bloodhub, Micromedex)

Key Responsibilities

Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications. Handles moderately complex tickets and service requests, performs root cause analysis, and implements approved fixes. Supports upgrade and patch cycles, collaborates across application teams, and begins mentoring associates on operational procedures and troubleshooting techniques. Mentoring & Team Leadership Provides peer support, begins mentoring associates on troubleshooting and operational workflows, and collaborates across modules. Works alongside and performs peer review for AC teams. System Configuration & Maintenance Performs independent configuration changes, maintenance builds, and moderate troubleshooting for one or more Clinical Application areas. Executes approved change requests, validates system behavior post-change, and ensures accuracy of configuration against documented standards. Testing & Troubleshooting Leads functional and regression testing for configuration changes and patches. Conducts testing, resolves moderately complex issues, and documents results. Validates system stability after maintenance windows. End-User Support & Training Develops and maintains knowledge base articles, user guides, and troubleshooting documentation. Provides training and ongoing support to end-users on system changes and known issues. Documentation & Collaboration Develops and maintains workflow documentation, operational runbooks, and change logs. Collaborates with other application teams to ensure cross-team visibility on configuration changes and known issues. Analytical & Technical Skills Applies analytical thinking to incident trend analysis, root cause identification, and system optimization. Intermediate proficiency in Clinical Application tools (e.g., Chronicles, Hyperspace, Reporting Workbench). Communication Skills Communicates effectively with end-users, stakeholders, and technical peers regarding ticket status, system changes, and issue resolution. Global Collaboration & Handoffs Conducts structured shift handoffs with US-based teams, providing detailed status updates on open issues, pending changes, and items requiring onshore follow-up. Produces clear async documentation including ticket summaries and next-step recommendations for cross-timezone continuity. Helps refine handoff templates and escalation protocols. Healthcare Knowledge & Domain Expertise Solid knowledge of healthcare processes and workflows supported by Clinical Applications. Understands how system maintenance and configuration changes impact inpatient, ambulatory, and scheduling workflows.