Commercial Lines Account Manager

We are a well-established, growth-oriented independent insurance agency seeking an experienced Commercial Lines Account Manager to support and service a diverse commercial book of business. This role is ideal for a knowledgeable insurance professional who thrives in a fast-paced environment and is committed to delivering high-quality client service.

Position Overview

The Commercial Lines Account Manager will be responsible for servicing and maintaining commercial insurance accounts, acting as the primary point of contact for clients while partnering closely with producers and carrier representatives. The ideal candidate brings strong technical knowledge, excellent communication skills, and a proactive, solution-oriented approach.

Key Responsibilities

• Manage the day-to-day servicing of a commercial lines book of business
• Process policy endorsements, renewals, audits, certificates of insurance, and billing inquiries
• Prepare and review renewal marketing proposals and coverage comparisons
• Analyze client exposures and recommend appropriate coverage solutions
• Coordinate with carriers to negotiate terms, pricing, and coverage
• Assist producers with new business submissions and account onboarding
• Maintain accurate documentation within the agency management system
• Ensure compliance with Massachusetts insurance regulations and carrier guidelines
• Provide support and guidance to clients throughout the policy lifecycle, including claims assistance
• Build long-term relationships through proactive communication and professionalism

Qualifications

• Active Massachusetts Property & Casualty Producer License (required)
• 3+ years of commercial lines insurance experience (agency experience strongly preferred)
• Strong knowledge of commercial insurance products and coverage concepts
• Experience servicing small to mid‑market commercial accounts
• Familiarity with multiple insurance carriers and underwriting guidelines
• Proficiency with agency management system Applied Epic preferred
• Highly organized with strong attention to detail and time management skills
• Professional, client-focused communication style

What We Offer

• Competitive salary plus performance incentives
• Comprehensive benefits package including 401(k)
• Paid time off and holidays
• Hybrid work options
• Supportive team culture with long-term growth potential
• Ongoing training and professional development
• Casual work environment with 8-4:30 office hours.

Why Join Our Team?

• We prioritize relationships—both with our clients and within our team. If you’re looking for a stable, respected agency where your expertise is valued and your career can grow, we’d love to connect.