Client Account Manager

Join a high-performing global client success team that partners with international businesses to deliver top-tier talent and create transparent, sustainable workforce solutions that support long-term growth.

The Opportunity

As a Client Account Manager, you will play a key role in strengthening and expanding client relationships. Acting as a trusted advisor, you’ll champion service excellence across all engagements while proactively identifying opportunities to add value. You’ll collaborate closely with a dynamic internal team to ensure smooth delivery, anticipate client needs, and continuously enhance the overall client experience.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.

What You’ll Do

• Act as the main point of contact for assigned clients and their ASW team members, taking full ownership of each account.
• Lead and facilitate monthly client meetings and presentations, sharing updates on team performance, ongoing projects, and key ASW initiatives.
• Handle client concerns and escalations proactively, ensuring timely resolution and implementing corrective actions where needed.
• Oversee client deliverables and provide support during the onboarding of new accounts.
• Ensure all solutions are delivered on time and aligned with client objectives, while adhering to company policies and standard operating procedures.
• Maintain accurate and up-to-date records in HubSpot, including deals, client details, tasks, and meeting notes.
• Build and sustain strong, long-term client relationships, while working closely with internal ASW teams to drive collaboration.
• Continuously identify opportunities to streamline processes and improve both client experience and internal efficiency.

Key Criteria

• BA/BS degree in Business Administration or related field.
• Experience managing offshoring accounts, teams, or client-facing projects (account management, client services, or a related role within a consultancy or agency environment)
• Proven ability to communicate, present, and influence stakeholders at all levels, including executives and C-level.
• Strong proficiency in MS Office (Excel, Outlook, PowerPoint).
• Demonstrated experience delivering client-focused solutions that meet customer needs.
• Excellent time management, multitasking, and organizational skills with strong attention to detail.
• Strong negotiation, listening, presentation, and interpersonal skills.
• Exceptional verbal and written communication skills, with strong English proficiency.

Work setup:

• Manila (BGC, Taguig): Fully onsite during probation, then shifting to 3x a week upon regularization.