Program Manager

The Scaler Business Operations team ensures high-quality learning experiences and that the right career outcomes are provided to learners as part of the Scaler online vertical. This means managing and optimizing the day-to-day activities and processes of the functions that the team oversees: onboarding, participation, experience, and placement. This team plays a critical role in achieving the company's strategic goals and objectives through effective internal and external coordination with the learners and execution of mission-critical problem statements.

Problem-Solving And Collaboration

The core responsibilities for the job include the following:

• Proactively identify and resolve operational challenges to ensure smooth execution.
• Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
• Work cross-functionally with instructors, product teams, and support teams to drive program success.
• Build and maintain strong, trust-based relationships with key stakeholders.
• Communicate effectively in both written and verbal formats across teams and leadership.

Execution And Operations

• Take end-to-end ownership of stakeholder management, including onboarding, training, work assignment, performance evaluation, payments, and deboarding.
• Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
• Track and manage daily, weekly, and monthly tasks with precision and timeliness.
• Ensure high-quality, error-free deliverables that exceed team standards.
• Monitor and report workstream progress to support strategic decision-making.
• Draft policies and document processes to enhance efficiency and standardization.
• Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
• Identify and implement process automation and optimization strategies.
• Independently manage and scale multiple workstreams simultaneously.

Team Collaboration And Contribution

• Work closely with peers to drive collective team success and operational excellence.
• Leading a team of passionate associates and empowering them to deliver meaningful impact across key business functions.

Requirements

• 3-6 years of experience in program management or ops (ed-tech/higher-ed preferred).
• Strong passion for education, technology, and working in a dynamic startup environment.
• A background in tech or experience in ed-tech operations is preferred.
• Prior experience in stakeholder/vendor management.
• High proficiency in analytical tools such as Excel, Word, and data visualization tools.
• Excellent problem-solving and communication abilities.
• Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams.

This job was posted by Aaliya Baxamusa from Scaler Academy.