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Largeton Group Linkedin · Posted 2mo ago

IT Service Management Specialist - ServiceNow

Boca Raton, Florida, United States

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Job Summary – IT Service Management Specialist (ServiceNow)

  • Support IT service delivery by managing and improving IT Change, Incident, and Problem Management processes using ServiceNow.
  • Assist with planning, coordination, and documentation of IT changes, performing risk assessments and post-implementation reviews.
  • Detect, prioritize, and resolve IT incidents to minimize business impact, following established escalation procedures.
  • Analyze and resolve root causes of IT problems, implementing proactive measures to prevent recurrence.
  • Monitor and report on process performance metrics, identifying and implementing opportunities for process improvement and efficiency.
  • Collaborate with cross-functional teams and stakeholders to optimize ITSM workflows and ensure alignment with organizational objectives.
  • Act as Incident Manager or Major Incident Manager during high-priority incidents, coordinating rapid resolution and communications.
  • Deliver training and guidance to IT teams on best practices and process updates.
  • Maintain data accuracy in ServiceNow records (Change, Incident, Request, Problem), update workflow states, and validate task completions.
  • Follow established ServiceNow configuration standards, ensuring compliance with approval paths, assignment rules, and governance requirements.
  • Entry-level position: Requires at least 2 years’ experience, ITIL Foundation certification, and a Bachelor’s degree or equivalent experience.
  • Strong communication, analytical, and stakeholder management skills required.
  • On-site role in Boca Raton, FL; 12+ month contract.
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