Access Center Specialist (Afternoon Shift)

Meridian HealthCare is seeking a compassionate, detail-oriented Access Center Specialist to join our growing team. In this vital role, you’ll be the first point of contact for patients — ensuring every interaction is professional, efficient, and caring. You’ll support our mission of providing integrated medical, behavioral health, and recovery services by helping patients access the care they need with ease.

Currently, we have openings for our afternoon shift Monday–Friday evening (4:00 PM–12:00 AM)

What You’ll Do

• Provide a warm, professional, and patient-centered experience in person, over the phone, or patient portal.
• Promptly and courteously answer, screen, and route incoming calls for medical, behavioral health, and business inquiries.
• Register and schedule patients accurately using Meridian’s practice management system.
• Verify and update patient demographics and appointment details.
• Assess caller needs and connect them with the right provider or department.
• Communicate effectively with clinical teams, including providers, nurses, and support staff.
• Document all communications accurately in Microsoft Teams and/or the electronic health record (EHR).
• Scan, upload, and accurately index patient intake documents, referrals, and supporting materials into the electronic health record (EHR) in a timely manner.
• Verify completeness of documentation and ensure patient records are organized and maintained according to agency policy, regulatory standards, and confidentiality requirements.
• Monitor the building camera system to support patient, staff, and facility safety, and report any safety concerns or unusual activity to supervisory or clinical staff.
• Maintain strict confidentiality and comply with HIPAA and organizational guidelines when handling patient information and monitoring security systems.

• Exceptional customer service and communication skills, grounded in respect, empathy, and dignity for every patient.
• A hungry, humble, and human team member — motivated to grow, open to learning, and committed to showing up with compassion and authenticity.
• Experience in a medical office or patient access role preferred.
• Ability to navigate a fast-paced environment while staying patient-centered, professional, and detail-oriented.
• Strong computer proficiency (EHR, Microsoft Teams, scheduling software).
• A collaborative, team-first mindset, working alongside colleagues across disciplines to support patient care and shared goals.

For over 50 years, Meridian Healthcare has served the Mahoning Valley by providing a person-centered approach to care and treatment. To best meet the needs of our patients, Meridian’s integrated healthcare system promotes improved outcomes for whole-person treatment and delivers affordable, high-quality care. At Meridian, we value teamwork, financial responsibility, and putting patients first.

When you join Meridian, you join a collaborative, innovative team that values your expertise, supports your growth, and shares your passion for making a difference.

Ready to make a difference?

Apply today and help us continue to deliver exceptional care—one call at a time.

Requirements

High School or GED, one year of patient registration, appointment scheduling, insurance processing or customer service/concierge experience preferred. Knowledge of medical terminology preferred.