Customer Account Manager II Electronics

JOB REQUIREMENTS: Pro-Active Engineering is seeking Customer Account

Manager II - Electronics Manufacturing to join our team. This role is

the front-line point of contact for customers and helps coordinate

communication between departments to ensure accurate and timely delivery

of products. This role plays a key role in handling larger accounts,

mentoring junior team members, and ensuring smooth operations across

customer service functions. Essential Functions Be the main point of

contact for assigned customer accounts; Manage a larger volume of

customer accounts, including high-value or high-complexity clients.

Respond promptly and professionally to customer inquiries and

complaints; Act as a first escalation point for customer or internal

process-related issues. Maintain job status and communicate progress

with customers or sales reps. Receive and process RFQs (Request for

Quotation) and purchase orders; Review and improve accuracy of RFQs and

onboarding documentation. Follow up on missing information to ensure

accurate quote development. Coordinate information transfer between the

customer and all internal departments; Assist in streamlining

communication across departments for better order flow. Validate

purchase order details and confirm feasibility. Send order

acknowledgments once POs are approved and entered into the ERP system.

Keep ERP system updated with job notes, daily tasks, and order status.

Track and expedite late orders to ensure customer satisfaction. Manage

and document order changes or variances due to customer revisions or

missing information. Proactively contribute to process improvement

initiatives and cross-team collaboration. Competencies Attention to

Detail Customer Focus Problem Solving Communication and Listening

Proficiency Organizational Skills Cross Functional Collaboration

Technical Capacity Peer Leadership Conflict Resolution Continuous

Improvement Required Education And Experience Associate Degree In

related field. 3+ years of experience in account management, preferably

in manufacturing. Strong working knowledge of ERP and CRM tools (Sales

Force Highly Preferred). Preferred Education And Experience Demonstrated

experience training or mentoring team members. Familiarity with

electronics manufacturing and quoting processes. Compensation and

Benefits: Pro-Active Engineering offers a competitive wage based on

experience and a generous benefits package to include health, dental,

vision, life insurance, short and long-term disability, retirement plan

with a company match, FSA, paid vacation, sick days, holidays and Gain

Sharing bonuses. Pro-Active Engineering is an equal opportunity

employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, age, disability, or any

other category protected by law. \*\*\*\*\* APPLICATION INSTRUCTIONS:

Apply Online: ipc.us/t/CFE9C335B92F4EF0