Billing Customer Service Representative

Location: Southwoods Executive Centre – Boardman, OH

Schedule: Full-Time, Monday–Friday

Shift: Weekly rotation (8:00am–4:30pm and 8:30am–5:00pm)

Be the Voice of Southwoods Health

At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of "patient-first" care.

If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you’ll fit right in.

How You’ll Make a Difference:

• Patient Advocacy: Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.
• Financial Guidance: Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.
• Account Management: Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.
• HCAP Coordination: Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.
• Documentation & Integrity: Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards.

What You’ll Need to Succeed:

• Foundational Knowledge: Training or coursework in business office activities and computer skills. Familiarity with medical terminology is required.
• Expert Communication: The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.
• Analytical Thinking: Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.
• Integrity: Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction.

Why Southwoods?

Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday–Friday schedule.

At Southwoods, it's not just about the treatment, but how you're treated. #SWH

www.southwoodshealth.com