Leasing Manager

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

As a Leasing Manager, you will play a key role in maintaining high occupancy levels and resident satisfaction. You’ll be the first point of contact for prospective residents, guiding them through the leasing process and ensuring a seamless move-in experience. In addition, you’ll work closely with the property management team to market our community, execute lease agreements, and build strong, lasting resident relationships.

Key Responsibilities:

Leasing and Sales:

• Greet and build rapport with prospective residents, providing tours and highlighting property amenities and benefits.
• Respond promptly to inquiries via phone, email, or online platforms, addressing questions and scheduling tours.
• Guide prospective residents through the leasing process, including application submission, screening, and lease signing.
• Meet or exceed leasing and occupancy goals by effectively converting leads into signed leases.

Marketing and Outreach:

• Assist in creating and executing marketing plans to drive traffic, including social media posts, email campaigns, and outreach events.
• Ensure property listings are up-to-date across all online platforms, showcasing professional photography, accurate pricing, and detailed descriptions.
• Coordinate and participate in community events to foster engagement and promote the property.

Tenant/Resident Relations:

• Orient new residents to the properties, providing an overview of community rules, amenities, and resources.
• Investigate and resolve resident complaints and concerns in a timely and efficient manner, ensuring high levels of satisfaction.
• Enforce occupancy policies and procedures, maintaining compliance with fair housing laws and company regulations.
• Maintain timely and clear communication with residents, fostering a sense of community and connection.

Maintenance Assistance:

• Monitor completion of maintenance and repairs to ensure they are handled promptly and cost-effectively.
• Ensure the security of premises by maintaining security devices and addressing safety concerns.
• Organize and oversee incoming and outgoing inspections, preparing detailed inspection reports.
• Collaborate with the maintenance team to address resident concerns and ensure property upkeep.

Administrative Duties:

• Accurately process rental applications, including income verification, background checks, and credit screenings.
• Prepare and maintain lease agreements, ensuring compliance with fair housing laws and company policies.
• Maintain accurate records in property management software (AppFolio experience is a plus).

What We’re Looking For:

• Experience: Previous experience in leasing, property management, sales, or customer service is preferred
• Skills: Strong communication, sales, and negotiation skills; ability to handle multiple tasks in a fast-paced environment.
• Tech-Savvy: Comfortable using Microsoft Office and property management software (AppFolio or similar).
• Knowledge: Familiarity with fair housing laws and leasing regulations.
• Flexibility: Availability to work weekends and evenings as required.
• Excellent organizational abilities—efficiently oversee a high-traffic online dashboard.
• Highly detail-oriented—skilled in managing prospective clients' interests and aligning them seamlessly with available options.