Key Account Manager - Strategic Accounts

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. These organizations operate across multiple business units, regions, and stakeholder layers, requiring executive alignment, structured account strategy, and proactive commercial leadership.

As a Strategic Key Account Manager, you own the long-term commercial partnership for a focused portfolio of 5 to 10 strategic enterprise accounts. This is a senior, high-impact role. You are accountable for revenue retention, expansion, executive engagement, and long-term value creation across your portfolio. You operate as a strategic business partner to your customers and collaborate with internal teams to deliver measurable business outcomes.

Responsibilities For This Role

• Own a focused portfolio of 5 to 10 strategic enterprise accounts with full commercial responsibility for retention and expansion
• Develop and execute comprehensive account plans for every account, including clear stakeholder mapping of economic buyers, decision makers, and champions
• Proactively lead renewal strategy well in advance of contract timelines, ensuring structured risk mitigation and forecast accuracy
• Identify, qualify, and drive expansion opportunities across regions, business units, and use cases
• Lead complex commercial negotiations, including pricing discussions and multi-year agreements
• Build and maintain strong, multi-threaded relationships with senior stakeholders, including C-level and budget owners
• Conduct structured business reviews to align on value, strategic priorities, and long-term partnership roadmap
• Translate customer business objectives into clear value positioning and commercial opportunities
• Segment and prioritize accounts based on growth potential and risk, managing the portfolio proactively rather than reactively
• Act as the commercial lead internally, collaborating with Senior Customer Success Managers and other cross-functional stakeholders to align adoption, value realization, and growth strategy
• Maintain disciplined pipeline management, CRM hygiene, and forecasting practices
• Surface strategic customer insights to Product, Marketing, and Leadership to strengthen Mentimeter’s enterprise offering

Must-haves For The Role

• 8+ years of experience in Enterprise SaaS sales or strategic account management
• Proven track record managing complex, multi-stakeholder international accounts
• Demonstrated success in driving both retention and expansion
• Strong executive presence and ability to influence senior decision makers
• Experience leading complex commercial negotiations and multi-year agreements
• High business acumen and analytical thinking
• Structured approach to account planning and portfolio management
• Professional-level English
• Excellent communication skills

Responsibilities Not Included In This Role

• Prospect and close brand new logos (Account Executives does that)
• Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts it may be done by you as well)
• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

However, the Strategic Key Account Manager remains fully accountable for the overall commercial health and long-term value of each account.

Resources We Have To Support You

• World-class lead generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• A Sales Operations, Sales Enablement, Sales Engineering and Business Development departments who provides projects to continuously support the sales team
• Professional toolstack (Intercom, Mixpanel, Google Analytics, Salesforce, SalesLoft, PlanHat, Looker, Hex)

Please note that this position is located onsite at our Stockholm HQ, with the starting date being flexible yet ideally as soon as possible.

What Mentimeter Can Offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter

At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.

• AI does not screen or decide on candidates.
• There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
• Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter

At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.

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