Account Manager

Join our team at Piwik PRO, where we develop a privacy-focused analytics suite used by organizations around the globe. As an Account Manager, you'll play a key role in building strong, long-term relationships with our clients - all while collaborating with experienced professionals and having a real impact on the direction of our product.

Your responsibilities will include:

• Take care of existing clients
• Support them in getting the most out of our platform
• Build long-term partnerships, understand client needs, and advise them on use cases
• Spot opportunities for upsell and cross-sell within client organizations
• Handle contract renewals and prepare tailored commercial proposals
• Negotiate deals and close agreements based on client-specific sales plans
• Act as the go-to escalation point for business-related issues
• Coordinate with internal teams (Customer Support, Product, Implementation)
• Collaborate with Product and Marketing teams to advocate for client needs

We need you to have:

• Excellent command of English (C1); German or French is a big plus
• Outstanding communication and relationship-building skills
• Experience in account management, customer service, or enterprise software sales (min. 1 year)
• Commercial acumen and negotiation skills
• Ability to understand business needs and propose value-adding solutions
• Strong organization skills
• Willingness to learn technical details of our product
• Exceptional time management skills

We’d love you to have:

• knowledge of digital marketing, web analytics, or marketing tools
• experience in Customer Support, Technical Support, Sales, or Implementation

What to expect after submitting your resume:

• Introduction call with HR representative (30 min.)
• Role-play interview with manager and account manager (90 min.)
• Decision and feedback