Sr. Director, North America Operations

Duration: Direct Hire

100% Onsite

Requirements:

• 8+ years of senior operations management roles
• Bachelor's degree with engineering or business related focus
• Previous experience leading and managing world class machine shop and low volume, high mix assembly operations environment
• Strong working knowledge of Lean manufacturing and Operational Excellence principles
• Multi-Site Experience is Essential
• Manufacturing/ Industrial industry experience

Plusses:

• Technical understanding of the design and manufacturing of highly engineered industrial products will be highly beneficial

Job Description:

An employer is seeking a Sr. Director, North America Operations in the Batavia, OH area. As the Director of North America Operations, you will develop and implement operational strategies, manage site leadership teams, drive performance metrics, and ensure compliance with corporate policies and industry regulations. The Director of Operations plays a critical role in scaling operations, enhancing customer satisfaction, and supporting business growth across all sites. In this role, you will be based in the Afton facility and oversee all daily North American operations to ensure safety, quality, delivery, inventory, and productivity metrics are met.

Key Responsibilities:

• Maintain full site responsibility for the 4 US facilities.
• Functional responsibility for assembly, manufacturing, warehouse, and facilities maintenance.
• Identify overall business needs and develop strategic plans to satisfy those needs.
• Monitor the business performance throughout the year and initiate corrective actions where necessary to ensure the NA operations meets defined goals through metrics and common/best practices.
• Recruit, develop, and mentor site managers and key operational staff.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Ensure standardized processes and policies are implemented and maintained across all locations.
• Drive operational efficiencies through systems improvements, automation, and lean practices.
• Deliver customer satisfaction by continuous development and improvement in on-time delivery.
• Manage and optimize site budgets, P&Ls, and cost structures.
• Collaborate with finance to ensure accurate forecasting and resource allocation.
• Establish, track, and report on KPIs for all sites (e.g., safety, lead time, costs, OTD, quality, productivity).
• Analyze operational data to identify trends, areas for improvement, and best practices.
• Maintain a customer-centric approach by regularly evaluating service quality across sites.
• Implement initiatives to enhance satisfaction, retention, and brand loyalty.
• Monitor the business performance throughout the year and initiate corrective actions where necessary to ensure the NA operations meets defined goals through metrics and common/best practices.