Commercial Account Manager

Company Description

CalmiGo Neurotech is a venture-backed mental health company dedicated to transforming the way anxiety, stress, PTSD, and panic are managed through clinically proven, drug-free technology.

Our flagship solution, CalmiGo, is an easy-to-use device-platform that delivers rapid relief during moments of distress while also supporting long-term emotional well-being. Backed by seven independent clinical studies showing statistically significant improvement, CalmiGo has already supported more than 120,000 users and is integrated into healthcare systems, health plans, and government healthcare organizations.

At CalmiGo, we are driven by the belief that mental health support should be accessible, effective, and capable of creating meaningful impact in people’s daily lives.

Role Description

We are seeking a highly motivated and relationship-oriented professional to support and grow healthcare partnerships across the Central USA, primarily within behavioral health and related healthcare settings.

This role focuses on building and maintaining long-term relationships with clinicians, clinic leadership, operational/logistics teams, and healthcare partners with whom we already have active agreements and collaborations. Success in this role is driven by strong communication, responsiveness, education, training, and ongoing partner engagement.

The position currently works extensively with the Veterans Affairs (VA) Healthcare system, while also supporting expansion across additional healthcare organizations and channels.

Key Responsibilities

• Build and maintain strong relationships with clinicians, healthcare teams, and operational/logistics contacts across partner organizations
• Support existing healthcare accounts through regular communication, trainings, meetings, and ongoing engagement
• Coordinate and participate in clinician education sessions, webinars, conferences, and industry events
• Help drive utilization and adoption within existing healthcare partnerships
• Collaborate internally with clinical, operations, customer support, and leadership teams to ensure successful partner experience
• Identify opportunities for growth and expansion within existing accounts
• Maintain accurate activity tracking and account documentation within CRM systems
• Stay informed on trends within behavioral health, mental health, and healthcare delivery systems
• Act as a strategic liaison between healthcare partners and our product team, translating field feedback into actionable product and service improvements
• Monitor and analyze partnership health metrics, identifying accounts with low utilization and implementing targeted 're-engagement' strategies to drive adoption
• Navigate the unique logistical and administrative workflows of Healthcare systems to ensure seamless clinician support, logistics, and onboarding

Recommended Qualifications

• 2–3 years of experience as an account manager, customer success manager, clinician, or in a role working with clinicians
• Strong interpersonal and relationship-building skills
• Excellent verbal and written communication skills
• Comfortable conducting training and presenting to healthcare professionals
• Highly organized, proactive, and self-driven
• Ability to work both independently and collaboratively within a team environment
• High degree of professionalism, ethics, and ability to handle confidential information
• Willingness to travel for conferences, trainings, and partner meetings (approximately 25% of the time)
• Proven track record of expanding account penetration or service footprint within existing complex healthcare accounts - an advantage
• Experience in healthcare account management, customer success, provider relations, clinical outreach, or healthcare partnerships preferred
• Clinical background or experience within mental health/behavioral health preferred
• Working knowledge of healthcare provider organizations, Federal health systems, or the VA’s healthcare workflows is a significant plus
• Preferred location: Central U.S.