Account Executive - THG Commerce

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Position: Account Executive – Commerce

THG Ingenuity Commerce play a key role in delivering world-class ecommerce solutions for globally recognised brands. As part of a fast-paced, high-growth environment, you’ll work at the intersection of technology, digital, and client services to drive performance and unlock commercial value. This is an opportunity to build strong client partnerships while shaping the future of online retail.

Key Responsibilities

Client Support & Coordination: Support the Account Manager in managing day-to-day client communications, ensuring requests are actioned and followed through efficiently. Build strong working relationships with client stakeholders.

Account Operations: Maintain visibility of account activity, ensuring updates, actions, and timelines are tracked and delivered. Support in preparing client materials, reports, and status updates.

Performance Tracking: Assist in monitoring KPIs and performance metrics, helping to compile regular reports and flagging any risks or inconsistencies to the Account Manager.

Client Onboarding Support: Support onboarding of new clients onto ecommerce platforms, coordinating with internal teams to ensure a smooth and structured setup.

Issue & Escalation Handling: Manage day-to-day queries and minor escalations, coordinating with internal teams to resolve issues quickly. Escalate more complex challenges appropriately.

Change Requests: Support the coordination of change requests, ensuring documentation is accurate and approvals are tracked.

Data & Reporting Support: Work with data to support client reporting, gathering insights and helping to identify trends in ecommerce performance.

Internal Collaboration: Collaborate with internal teams including digital, trading, and tech to ensure client deliverables are met on time and to a high standard.

Requirements

• Experience in account coordination, customer success, or client-facing roles (ecommerce/digital preferred)
• Strong organisational and multitasking skills
• Excellent written and verbal communication
• Comfortable working with data and reporting tools
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Eagerness to learn and develop within ecommerce

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.