Client Services Team Specialist

Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!

Amwins is seeking unique and collaborative individuals to join our lively Client Services Team. These individuals will be given the opportunity to learn and develop various skills that will assist the Amwins Client Services Team throughout processing.

As a valued team member with our firm, you will help to perform in this role. This position requires on‑the‑job training that will provide a collaborative and exciting, team‑focused environment. Joining Amwins as part of the Client Services Team offers meaningful opportunities for advancement as the department continues to grow beyond its initial stages.

We are seeking individuals who are eager to learn, grow, and develop deep expertise in the insurance industry and the services we provide for our customers. We pride ourselves on knowledge, continuous improvement, and finding better ways to do things, an approach driven by the expertise of our people and the insights gained from those who do this work every day. Curiosity, initiative, and a commitment to professional development are key to success in this role.

A strong team presence is essential to how we work together. While some flexibility may be available, this role requires a regular in‑office presence to foster collaboration, learning, and relationship‑building with teammates and leaders. Maintaining a professional environment is important both in the office and in a remote setting. When participating in virtual meetings and collaborative work, please ensure your camera is on and that you are dressed professionally. This helps promote engagement and strengthens our team and office culture.

Each member of the Client Services Team is a vital part of our success, providing:
Essential job functions include, but are not limited to:

• Data entry into multiple internet-based systems
• Prepare and maintain documentation based on approved requests and established guidelines
• Review and process service changes or updates with attention to accuracy and completeness
• Apply foundational understanding of insurance and underwriting principles to support decision-making and ensure alignment with business intent
• Follow internal procedures and compliance standards to ensure consistent, quality outcomes
• Partner with cross-functional teams to clarify requirements and support smooth workflows
• Manage workload and priorities to meet turnaround expectations and support overall service delivery
• Use Microsoft Office (i.e. Outlook, Word and Excel)
• Answer incoming calls to the department for designated Customer Service teams

Snapshot of what Amwins provides to our team members:

• Compensation includes a hourly rate commensurate with experience
• Some positions eligible for overtime
• Position eligible for annual bonus
• Full benefit package including: Medical, Dental, Life, Disability and 401(k)
• Most benefits start first day of employment
• Collaborative, continuing education focused work environment
• Opportunity for advancement
• Opportunity for formal career and leadership training
• Generous Paid Time Off (PTO) and company Holiday Schedule

We are looking for people with:

• High School Diploma or equivalent with 2-3 years insurance experience or B.A. in Insurance or Risk Management is preferred
• Full understanding and application of concepts, practices and procedures related to insurance
• Strong written/verbal communication and math skills
• Advanced computer skills including typing proficiency, Microsoft Office skills with emphasis on ability to use Outlook and Excel
• Ability to interact/develop relationships at all levels both internally and externally
• Strict attention to detail
• Good organization skills and ability to prioritize tasks effectively
• Ability to multi-task in a fast-paced environment
• Ability to resolve moderately complex problems while performing under immediate to general supervision

Equal Opportunity Policy: The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate’s race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate’s qualifications for the position. We are an equal opportunity employer.

No direct inquiries, please.