Lead Salesforce Service Cloud

Lead Salesforce Service Cloud Developer

Location: Detroit, Michigan (Hybrid – 1 Day Onsite per Week)

Job Type: Contract-to-Hire

About the Role

1. Plumlogix is seeking a highly skilled and hands-on Lead Salesforce Service Cloud Developer to join our growing team. This role is ideal for a senior Salesforce professional with strong Service Cloud expertise, leadership capabilities, and exposure to the automotive industry or automotive business processes.
2. The ideal candidate will play a key role in designing, developing, and enhancing Salesforce solutions while collaborating closely with business stakeholders, architects, and cross-functional teams. This is a contract-to-hire opportunity based in Detroit, MI, requiring 1 day onsite per week.

Key Responsibilities

• Lead the design, development, and implementation of scalable Salesforce Service Cloud solutions.
• Translate complex business requirements into technical solutions and system architecture.
• Develop and customize Salesforce applications using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, Flows, and integrations.
• Configure and enhance Service Cloud capabilities including:
• Case Management; Omni-Channel; Service Console; Knowledge Base
• Entitlements & Milestones; Email-to-Case and Web-to-Case
• Drive best practices around Salesforce development, code quality, governance, and deployment processes.
• Collaborate with business stakeholders, product owners, and technical teams to deliver high-quality solutions.
• Support integrations between Salesforce and external enterprise applications.
• Mentor junior developers and provide technical leadership to the development team.
• Participate in solution design discussions, sprint planning, code reviews, and production support.
• Work closely with automotive business users and understand customer support, service operations, dealer support, or automotive service workflows where applicable.

Required Qualifications

• 8+ years of Salesforce development experience with strong expertise in Salesforce Service Cloud.
• Hands-on experience with:
• Apex; Lightning Web Components (LWC); SOQL/SOSL
• Salesforce APIs and integrations; Salesforce Flows and automation
• CI/CD and deployment tools
• Strong understanding of Salesforce architecture and platform best practices.
• Experience implementing and supporting Service Cloud features and customer service workflows.
• Prior experience in the automotive industry or exposure to automotive customer service/support processes is highly preferred.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to work in a hybrid environment with 1 day onsite presence in Detroit, MI.

Preferred Qualifications

• Salesforce certifications such as:
• Salesforce Platform Developer I/II
• Salesforce Administrator
• Salesforce Service Cloud Consultant
• Salesforce Application Architect
• Experience with Agile/Scrum methodologies.
• Experience integrating Salesforce with ERP systems, dealer management systems, or enterprise platforms.

Why Join Us?

• Opportunity to work on enterprise-scale Salesforce initiatives.
• Collaborative and innovation-driven environment.
• Potential for long-term conversion to a full-time role.
• Exposure to cutting-edge Salesforce implementations within the automotive domain.